Qualaroo Blog - User Research and Customer Feedback Trends

10 Best 360-Degree Feedback Software in 2024

Did you know that the global market size of 360-degree feedback software is projected to grow to $2,136.0 million by 2030? With such staggering numbers, it’s evident that utilizing 360-degree feedback software has become increasingly imperative as businesses prioritize employee growth and overall productivity. But the challenge lies in finding the best option for your...

35 Event Survey Questions for Optimal Event Feedback

In the post-pandemic era, events have become an essential part of our lives. And with every passing day, the expectations of attendees are getting higher. It means that event organizers have to up their game to meet attendees’ expectations. That’s where event survey questions come in handy. Event survey questions are a great way to...

10 Essential Patient Feedback Software Tools for 2024

Keeping up with your patients’ expectations is a challenge every healthcare professional must embrace. One thing that can help you is the patient feedback. For this, you’ll need cutting-edge patient feedback software in your healthcare toolkit, complemented by patient experience strategies to achieve the outcomes you seek. As an experienced professional who has explored numerous...

40 Employee Survey Questions For Maximizing Engagement

You know what’s too good to be true but is true? A workplace where employees are satisfied, motivated, passionate, and fully committed to their roles. It’s not a utopian fantasy; it results from good old-fashioned employee engagement. Your employees thrive in a nurturing and positive environment, which motivates them to engage in the workplace. But...

9 Best Employee Exit Survey Software To Streamline Offboarding

Have you ever considered using departing employees’ feedback to transform your workplace culture and boost employee satisfaction? As a professional invested in employee engagement and retention, I emphasize the significance of conducting exit interviews. There’s a lot that goes on under the table than above. This is where employee exit interviews help uncover the unsaid...

The Best Diversity And Inclusion (DEI) Survey Questions | Qualaroo

“When we discovered a gender wage discrepancy in our firm, we launched a successful DEI survey project. We restructured our compensation rules immediately to provide equitable pay for all employees. This not only fixed the problem but also improved business culture by displaying our dedication to justice.” This was the experience of Isaac Robertson, co-founder...

7 AI Survey Tools to Optimize Your Feedback Collection Process

AI came like a giant tide, slowly and then all at once. Despite what the advent of ChatGPT would have you believe, the enthusiasm around leveraging AI with possibly every business process is not new. Even in customer experience management, many AI survey tools allow you to automate feedback collection and enhance the data analysis...

Make the Switch: 7 Best InMoment Alternatives for 2024

Inmoment offers tools for capturing customer insights and improving the overall customer experience. However, if you’re searching for a better InMoment alternative that offers a unique blend of actionable feedback and advanced analytics, you’ve landed in the right spot. The digital landscape is brimming with InMoment competitors that promise to deliver actionable customer insights. It’s...

Top 7 Shout Alternatives to Try in 2024

As a robust, reliable tool with multiple functionalities, Shout undoubtedly stands among the top choices for customer experience research. However, it has a standardized set of features that may not necessarily cater to the unique needs of every user. Additionally, Shout’s pricing is not within everyone’s budget. As businesses and individuals seek cost-effective options, the...

CSAT vs. NPS vs. CES: Which Is the Metric for Your Business?

Profits and happy customers go hand in hand. And customer satisfaction metrics are the common denominator between the two. These metrics help you to see what you’re doing right and also find opportunities to improve. This way, you are equipped to offer better customer experience, which, as we all know, leads to higher customer satisfaction....

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