Qualaroo Blog - User Research and Customer Feedback Trends

Mastering Employee Experience Management: A Detailed Guide

Employee Experience (EX) is more than just the physical workspace or the digital tools at our disposal; it’s about creating a workplace where every interaction contributes to a sense of belonging, innovation, and satisfaction. From acting on employee feedback to offering personal development opportunities, the focus is on building an environment where employees not only...

From Online to In-Person: Ultimate Guide to Survey Methods

Ever filled out a quick survey on your phone or scribbled feedback on a napkin at your favorite café? That’s the power of surveys in action—snappy tools that capture your thoughts at that moment. Today, surveys have evolved far beyond the paper form, adapting to our digital lives. From a swift SMS post-purchase to an...

8 Best Rapidr Alternatives & Competitors for 2024

If you’ve been in the customer experience space for a while, like me, you’ve probably had a solid run with Rapidr, soaking in all its feedback goodness. But, let’s be honest, there’s a whole world of Rapidr alternatives out there waiting to be explored. Join me in unraveling the 8 Best Rapidr Alternatives & Competitors...

8 Best Usersnap Alternatives to Try in 2024

Usersnap is known for its versatility, from bug tracking feature to its feature validation and user feedback capabilities. And while it’s a decent tool, I’ve come to realize there are better alternatives for a fraction of its price. So, lo and behold my list of top 8 Usersmap alternatives based on my experience, recommendations, and...

Software Evaluation Survey Questions: What to Ask and Why

Software evaluation surveys are a powerful tool to measure and improve the quality and performance of your software product. They can help you understand how your users perceive and use your software, what they like and dislike about it, and how loyal and satisfied they are with it. But to get the most out of...

Post-Purchase Surveys: What Is It, Methods and Questions

Congratulations on making a sale! But before you move on to the next customer, there’s one more task to complete. You need to conduct a post-purchase survey. Doing so will help you build trust, loyalty, and advocacy among your customers and also identify potential growth opportunities. Post-purchase surveys are an excellent way to learn what...

9 SmartSurvey Alternatives: Compare & Choose the Best Fit

SmartSurvey is a popular online survey software. However, there are other options available in the market that offer different features, pricing, and benefits for businesses. I’ve had the opportunity to try a few and found the top 9 SmartSurvey alternatives for you to consider. These are the survey tools that I personally use, recommend, and...

Contextual Feedback: A Blueprint for Delivering User-Centric Experience

Customer research, focus groups, and market research are all valuable tools, certainly, but sometimes they feel like peering through a foggy window. We get the broad trends, the “what,” but the deeper “why” – the real nitty-gritty of the user experience – remains frustratingly obscured. That’s where contextual feedback shines. Imagine not just knowing people...

55+ Must-Ask Questions For Your Employee Exit Surveys

Keeping your top talent on board is more important than ever before. Forbes reports that the average turnover rate in the US for 2023 is approximately 2.5%. Any guesses for the reason? It’s quitting! Losing a valuable employee further disrupts a company’s productivity, processes, and customer relationships. So, what’s the solution? Conducting employee exit surveys....

Contextual Customer Insights

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