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Qualaroo Customer Success Case Studies

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“Qualaroo enables us to talk directly with our customers – invaluable!”
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stephny
Stephany Dunstan Senior Manager, UX Research rating five
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“Leverages sentiment analysis to improve the UX & maintain a sky-high NPS score.”
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jamie
Jamie Carter Voice of the Customer Manager, Belron rating four
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“Qualaroo allows us to ask more specific, behavioral questions.”
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nthabi
Nthabi Choma Research Operations Manager, Twilio rating four
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“Qualaroo is also effective at capturing people in the moment.”
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claire
Claire Menke Director of UX Research for Udemy rating five
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“Very happy with Qualaroo – it’s easy to use, flexible, and powerful!”
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patrycja
Patrycja Olesiejuk UX Researcher, Vattenfall InCharge rating four
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“Qualaroo feedback increased our response rate by 20% & boosted NPS from 18 to 50”
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jamie
ProProfs Quiz Maker Quiz Maker product team rating four
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“Qualaroo gave us a 16% lift in conversion at 98% statistical significance.”
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jaxon
Jaxon Lam Senior Strategist at Web Growth, Hootsuite Media Inc. rating five
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“Helped us uncover a problem worth approximately $60,000.”
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steven
Steven Macdonald Advisor, KingsPoint rating five
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“Helped us turn into a top graphic design destination, increasing revenue by 41%.”
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evan
Evan Fraser Conversion Rate Optimization Specialist, GraphicSprings ration four
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“We saw a growth of almost 500% in our subscriber list & found a simple way to promote our emails.”
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jason
Jason Buzzell Editor at University of Alberta, Canada rating five
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“Direct customer feedback loops ensure that we are making the most out of our grants.”
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jikim
Ji Kim Product and Design Lead, GreatSchools rating five
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“It’s amazing what you can uncover by listening & getting data from people using your product.”
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mathew
Matthew Goldman Director of Marketing, Earth Class Mail rating five
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“Qualaroo gives us insight into the mind of the customer.”
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jonny
Jonny Green Conversion Optimizer, AWA Digital rating five
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“Thousands of people across 110 cities complete a questionnaire with us each day.”
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brian
Brian Garcia Product Manager,Lalamove rating four
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“We want to get something that’s really quick…which is why we work with Qualaroo.”
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ajantha
Ajantha Suriyanarayanan Director of Consumer Insights, Art.com rating five
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“We needed to scale feedback collection methods to ensure we don’t miss customer voice.”
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sax cucvra
Sax Cucvara Strategy and Analytics Manager rating three
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“Qualaroo is the single most effective third party tool we deploy on our platform.”
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peter
Peter Awad and Jason TroutAdvisor Founders, GoodBlogs rating five
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“Qualaroo helped us learn that 76% of visitors to our site were unaware of the event.”
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inman
David Stein Advisor, GM, Inman News rating five
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“It’s one of the few tools we’ve found with good exit-intent technology.”
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john
John Nicholson User Research & Innovation, Principal, Marketade rating five

Join Our Thriving Community

  • We are very happy with Qualaroo
    It’s easy to use, flexible, and powerful. We can reach out to our customers more directly and act upon their feedback. We can also display messages and nudges to our users based on specific events in the app.
    Patrycja Olesiejuk
    Patrycja Olesiejuk

    UX Researcher at Vattenfall InCharge

  • Identify user drop-off points for precise process optimization
    Qualaroo allows us to look at where the red flags are at the beginning and middle of the process, where we may get a lot of bounces. Surveying customers allows us to understand why they may be experiencing an issue, which in turn allows us to be more surgical in our approach to improve the process.
    Stephen Payne
    Stephen Payne

    Customer Journey Team Manager at Belron

  • Gather valuable behavioral customer insights in real-time. 
    With Qualaroo's targeted surveys and analytics features, we could easily reach out to specific customer segments and gain insights into how they used our products, what their intentions were, and how they accessed our website.
    Nthabi Choma
    Nthabi Choma

    Research Operations Manager at Twilio

  • Increase revenue and improve website conversion rates 
    We have experienced the effectiveness of Qualaroo, first hand. Qualaroo has proven to be easy to use and valuable, in terms of the range, precision and quality of data it produces. Qualaroo has made it easier for us to serve our customers better and respond quickly to their ever evolving expectations.
    Evan Fraser
    Evan Fraser

    Conversion Rate Optimization Specialist at GraphicSprings

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