Qualaroo Blog - User Research and Customer Feedback Trends

E-commerce Customer Feedback: Your Business’ Competitive Advantage

E-commerce customer feedback has certainly become a part of almost all businesses operating online and for good reasons. Still, only a few are saved from the limited perception of how the feedback data can be used to benefit them in different ways. You can add and improve products, but that’s just the beginning. If you...

Survey Abandonment Guide: Causes, Impact & Solutions

As tough as it is to get someone to take your survey, keeping their interest to its completion is a whole other ballgame. To avoid survey abandonment, you need to get several things right, including steering clear of your audience’s various turnoffs. For example, asking tediously long or irrelevant questions in your survey may make...

Customer Delight: Create WOW Moments Across the Customer Journey

Who would know better about customer delight and its importance in business growth than Qualaroo, whose entire structure is built around developing delightful products and experiences? So we thought to cover this topic in detail. Delighting experiences build long-term bonds, a loyal customer base, and a trustworthy brand. Customers who are happy with you are...

Sentiment Analysis: Guide to Understanding Customer Emotions

Wouldn’t it be great to have a magic spell that tells you the emotions of others? We’re no Houdini, but we sure know the trick for this. Ready? Woosh!…enter Sentiment Analysis. Creating an unforgettable customer experience and understanding customers’ sentiments go hand in hand. If you know how customers feel about your brand, products, and...

Customer Loyalty Guide – How to Measure & Improve it

Acquiring customers is hard enough as it’s. You shouldn’t have to lose sleep over keeping them with your business. But how do you keep customers from breaking faith? Customer loyalty programs might be the first thing to come to mind. Well, that’s just the beginning. “The true source of loyalty is to create benefits for...

Market Segmentation – Types, Benefits, Mistakes & Examples

Market segmentation is the art of finding and targeting the right audience for your business. And in this article, we’ll make a case for why it’s a critical part of hyper-targeted marketing and personalization processes. If you are funneling thousands of dollars into your marketing campaigns, isn’t it fair to know that the messaging is...

20+ Best Customer Feedback Tools You Should Try in 2024

Compare top customer feedback tools and software for 2023. Browse through paid & free feedback tools and pick the right one based on your needs.

How to Manage Customer Feedback Management: Your Kickstarter Guide

You know what’s harder than gaining customers? Retaining customers. If you’re confused as to why we are discussing customer retention instead of customer feedback management, think of it this way: 96% of customers are likely to ditch a company after one bad customer experience. That means there’s a very thin margin for businesses to make...

Guide To Customer Touchpoints: How to Track & Optimize Them

A customer’s journey is made up of several points of contact and decision branches – from consideration stage to purchase and beyond. But what are the moments that define each stage? These are points when the customers or prospects come in contact with you and are called customer touchpoints. These points of interaction consolidate to...

30+ Exit Popup Examples for Better Conversions in 2024

Exit popups work. They really do! To give you a perspective, the average time spent by a person on a webpage is around 54 seconds across all industries. Source But exit popups can stop the user right before they leave by giving them something valuable so that they spend more time on it. The longer...

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