10 Essential Patient Feedback Software Tools for 2024

Keeping up with your patients’ expectations is a challenge every healthcare professional must embrace. One thing that can help you is the patient feedback.

For this, you’ll need cutting-edge patient feedback software in your healthcare toolkit, complemented by patient experience strategies to achieve the outcomes you seek.

As an experienced professional who has explored numerous tools, I am excited to present my carefully curated list of the top 10 essential patient feedback software tools.

In this article, I will dive deep into the features, capabilities, and value these healthcare feedback software bring to your healthcare practice.

Here’s a quick glance at the best patient feedback management software:

Now, let’s get started.

10 Best Patient Feedback Management Software for You

I’ve personally used some of these 10 patient feedback software tools and can attest to their effectiveness in enhancing the patient experience. Others come highly recommended by trusted colleagues and renowned experts in the healthcare field, with many of them being compatible with the largest EHR vendors.

1. Qualaroo: Best for gauging patient satisfaction

Capturing patients’ experiences, needs, and preferences with precision and efficiency is a crucial aspect of healthcare. Fortunately, Qualaroo helps me achieve this goal.

Qualaroo is a comprehensive tool that helps me actively seek patient feedback and track patient satisfaction, from start to finish. It evaluates not only the patient’s experience but also the likelihood of them recommending the healthcare provider to their family and friends.

This holistic approach to survey design ensures that I capture a comprehensive view of the patient experience.

The feedback data collected through Qualaroo helps me better understand patients’ needs, preferences, and concerns. By actively seeking patient feedback and gauging satisfaction, I can identify areas for improvement, enhance the patient experience, and make data-driven decisions to optimize my services.

Qualaroo is my top pick for creating patient satisfaction surveys, and I strongly recommend using it.

What you’ll like:

• Professionally designed templates to save you valuable time and effort.
• Advanced customization to address unique aspects of patient experience.
• CAHPS compliance to ensure that your patient surveys meet the highest standards.
• IBM-powered sentiment analysis to identify critical touchpoints for improvement.
• Skip and branching logic to ask the right questions for quality patient insights.
• Support for 70+ languages so you can collect feedback from different regions.

What you won’t like:

• I would appreciate it if there were more templates that are specific to my industry.
• A 15-day free trial may not be enough to explore all the features.

Pricing: Starts at $69/month. A 15-day free trial is available.

You May Also Like: Understanding Patient Surveys in Healthcare: A Vital Tool for Success

2. Zonka Feedback: Best for multi-channel feedback

Zonka Feedback is the next software on my list that I used to create patient satisfaction surveys. It provided me with easy-to-use tools that made the survey experience seamless for my patients.

One of the features I particularly liked was the ability to collect feedback on multiple channels. I was able to print QR codes on receipts and packaging, making it easy for patients to share their opinions.

Convenience is key in today’s fast-paced world, and Zonka Feedback understands that. I highly recommend using it.

What you’ll like:

• Advanced customization to collect relevant information from patients.
• Customizable templates to ensure a professional look for your surveys.
• Real-time data analysis so you can respond to patient feedback promptly.
• Drag-and-drop survey builder to create surveys without needing technical skills.

What you won’t like:

• It’s not very intuitive.
• Lack of available animations impacted the overall visual appeal of my surveys.

Pricing: Starts at $49/month. A 7-day free trial is available.

3. ReviewTrackers: Best for closing the feedback loop

ReviewTrackers is a healthcare reputation management software known for its ability to identify high-impact patient experience issues so you can address them promptly.

One of the aspects that I deeply appreciate about ReviewTrackers is that it allows me to close the feedback loop by allowing me to collaborate with my team.

It also allows you to track customer sentiment in written feedback like Qualaroo, but I feel the latter is better for this purpose.

What you’ll like:

• Reputation management system to manage your online presence, reviews, and customer feedback in one place.
• Review management to handle patient feedback from various sources.
• HCAHPS surveys to collect valuable insights into patient experience.
• Data centralization to your ability to track and analyze patient feedback in one place.
• Patient satisfaction metrics to promote more informed-decision making.

What you won’t like:

• Customer support team takes time to respond to issues.
• Limited integrations with other platforms and tools.

Pricing: Starts at $119/month to monitor up to 9 locations at a time.

4. piHappiness: Best for high-performance data collection

One of the key reasons why piHappiness has secured its place in my list of top patient survey software is its high-performance data collection capabilities.

In my experience, working in the fast-paced world of healthcare, efficiency is crucial, and piHappiness understands this perfectly.

As a healthcare provider, I appreciate how piHappiness allowed me to collect valuable customer insights that drive informed decision-making. This intuitive, flexible, and adaptable platform makes it easy to streamline the process of gathering patient feedback, ensuring a comprehensive understanding of their needs and preferences.

This efficiency not only saves precious time but also valuable resources, which is important to provide the best possible care to my patients.

What you’ll like:

• Multilingual support to communicate with patients in their native language.
• Custom designs to enhance patient care and satisfaction.
• Feedback sharing via email or SMS to increase the likelihood of survey completion.
• Real-time monitoring to quickly identify areas of improvement for proactive responses.
• Cross-site feedback to collect feedback across affiliated branches at various locations.

What you won’t like:

• Very limited survey design options.
• It doesn’t provide detailed reports.
• Not much flexibility available to customize survey designs.

Pricing: Custom pricing.

5. Omoto: Best for automating feedback collection

Omoto revolutionizes how hospitals approach patient satisfaction surveys by automating data collection and analysis.

Now, this is where Omoto takes patient satisfaction surveys to the next level. With its automated feedback management system, Omoto automatically sends surveys and reduces turnaround time from days to hours. 

How? It automatically assigns the feedback to the right people to be resolved. It also sent notification whenever I got negative patient feedback. This enabled me to identify and resolve patient concerns much faster.

What you’ll like:

• NPS (Net Promoter Score) surveys to manage customer loyalty efficiently.
• Data encryption to ensure data security for your feedback surveys.
• RCA (Root Cause Analysis) to identify the underlying causes of patient dissatisfaction.
• Customizable surveys to tailor your questions to address your patients’ specific needs.
• Automated feedback management to identify and resolve patient concerns in real time.

What you won’t like:

• The surveys have technical glitches sometimes.
• There are not enough question types available for surveys.

Pricing: Custom Pricing.

6. PatientIQ: Best for feedback integration with wearable devices

If you’re looking for a patient feedback solution that seamlessly integrates data from multiple sources, then I highly recommend PatientIQ.

Besides offering surveys, PatientIQ combines patient-reported data with electronic health records, wearable device data, and clinical databases for a comprehensive health view unmatched by other feedback management tools.

This feature enriches patient feedback with crucial context, helping healthcare professionals make more informed decisions, predict patient outcomes, and offer superior care.

What you’ll like:

• Intelligent analytics engine to identify best practices in patient satisfaction surveys.
• EHR integration to get an enhanced understanding of the patient’s treatment history.
• Automated PRO collection to reduce administrative burden on healthcare staff.
• Clinical database integration to access medical research for evidence-based care.

What you won’t like:

• Constant development makes it difficult to be familiar with this tool.
• No free trial available to try this tool.

Pricing: Custom pricing.

7. Clinect Healthcare: Best for providing real-time alerts and messages

What impressed me most about Clinect Healthcare was its ability to integrate surveys and form data into the Electronic Health Record (EHR) systems. It helps manage and organize patient data with their feedback in one place.

I could also create and send real-time alerts to staff members to address issues before they escalate or appear on social media platforms. 

What you’ll like:

• Digital patient intake to reduce the chances of missing important information.
• Telehealth integration to ensure patient satisfaction in virtual healthcare.
• Tailor patient satisfaction surveys based on appointment type, provider, procedure, or specialty.
• Surveys are sent via text and email in the patient’s preferred language immediately after their visit.
• Real-time alerts to promote better communication with patients.

What you won’t like:

• The customer support system is not good enough.
• The real-time dashboard requires more work.

Pricing: Custom pricing.

8. Phreesia: Best for competitive analysis

This one was suggested to me by my peer, and I am grateful that I incorporated Phreesia in my practice.

Phreesia enabled my peer to improve data accuracy and deliver tailored care by collecting patient-reported data. This included surveying patients about their symptoms, treatment experiences, or overall satisfaction.

She could also customize surveys that capture patient recommendations and reasons for their feedback, tailored specifically to your organization. Moreover, it also allows you to compare your practice to others nationwide based on key factors like appointment availability, operating hours, and more.

What you’ll like:

• Receive instant alerts for negative survey responses, enabling your staff to promptly follow up with patients.
• Keep track of your patients’ satisfaction levels across various aspects, including their healthcare providers, care experience, and the Phreesia platform itself.
• Specialty-specific workflows to reduce administrative burdens.
• Patient-reported data promotes better communication between you and patients.
• Solid reporting analytics to offer crucial insights into patient preferences.

What you won’t like:

• The software can be intimidating for some users.
• The advertisements during patient check-in can be distracting.

Pricing: Custom pricing.

9. Solutionreach: Best for Automated surveys

My colleague has been using Solutionreach for a while now and found it really useful.

Solutionreach provides features like appointment reminders, online scheduling, two-way texting, and post-appointment education, which makes communication easy and effective.

But what he liked the most are the automated surveys that allowed him to gather feedback quickly and with ease.

Its reporting capabilities also help analyze feedback trends to gain insights into patient satisfaction levels and areas for improvement.

What you’ll like:

• HIPAA compliance to protect patient privacy and avoid legal complications.
• Two-way texting promotes seamless communication between you and your patients.
• Create practice-specific surveys with the ability to tailor questions to your organization’s needs.
• Identify and target specific patient groups for surveys, allowing for more personalized and relevant feedback.
• Nurture patient relationships by promptly responding to negative feedback and addressing concerns.
• Utilize the NPS metric to measure patient satisfaction and track it through Solutionreach’s dashboard.

What you won’t like:

• Not user-friendly and can be difficult to navigate for beginners.
• Limited customization options for surveys and messages.

Pricing: Custom pricing.

10. Rater8: Best for real-time patient feedback

I recently tried out Rater8’s 30-day free trial, and it’s one of the best patient satisfaction software to be on my list.

One of the things that sets Rater8 apart is its ability to collect real-time patient feedback. It sends short, anonymous micro-surveys via text or email immediately after the patient’s appointment.

It means we can get accurate and relevant feedback while the experience is still fresh in the patient’s mind, resulting in high response rates and active patient engagement.

But that’s not all. Rater8 offers over 100 healthcare-focused questions that allow us to assess all aspects of our medical practice and operations. 

From evaluating our doctors, front desk staff, and clinical team to assessing the check-in process and office cleanliness, it provides a comprehensive toolkit that caters to our diverse needs.

What you’ll like:

• Data export capability to download reports for seamless collaboration in your team.
• Flagging and Filtering feature to flag reviews and filter them by star rating.
• Advanced targeting to improve personalized patient care.
• Real-time feedback collection to ensure that feedback is fresh and accurate.

What you won’t like:

• It is difficult to pull all provider scorecards and send out surveys consistently.
• Integration with other systems is complex and time-consuming.

Pricing: Starts at $79/month. A 30-day free trial is available.

Patient Feedback Management Software: Which One Is Best for You?

I hope you can experience the transformative power of these patient satisfaction software, just as I have. These software options are all exceptional choices for conducting satisfaction surveys for patients. Among them, three stand out as far superior options that not only help with surveying patients but also drive business growth.

Option A: Qualaroo

This software offers an unparalleled AI-powered healthcare survey solution that can handle both mandatory HCAHPS & non-HCAHPS surveys. It provides sophisticated branching and skip logic so you can target the right patients and ask them the right questions. 

Its sentiment analysis feature is also remarkable to understand patients’ emotions in the feedback and get an overall view of your patient experience.

Option B: Zonka Feedback

This software is a multichannel customer feedback and survey platform that helps you collect, measure, and analyze customer satisfaction. It provides extensive features so you can manage your campaigns under a single screen.

Option C: Rater8

This software helps medical practices collect patient feedback in real time. It allows you to identify strengths and areas of improvement in your medical group and benchmark your locations and providers against one another to identify ways to improve the patient experience.

Overall, I think Qualaroo is the best patient satisfaction survey software due to its user-friendly interface, advanced targeting capabilities, and sentiment analysis features.

What is patient survey software?