Your search for the best SoGoSurvey alternatives end here. We bring forth information on the top customer feedback tools, so you won’t have to search anymore.
And we’ve put together the most detailed list on the internet for the best tools that are direct competitors of SoGoSurvey.
But what do we have on our list?
- Salient features of each tool.
- List of their pros & cons.
- Pricing details so you can choose one that’s in your budget.
- A real-life use case of each tool to illustrate its application.
Let’s get started.
What is SoGoSurvey?
SoGoSurvey is an enterprise-level survey tool suitable for employee and customer feedback. It offers multiple useful features to help you set up an omnichannel survey campaign in hours, such as:
- Anonymous surveys, multiple question types, skip logic, white labeling, multiple survey languages, and more.
- Allows respondents to attach a file with the survey response.
- Also, offers dedicated panel services to find the right survey participants.
- Offers multiple sharing options like website, link, email, SMS, social media, and offline.
- Features a detailed reporting and analytics section for quick data analysis.
- You can create different reports like comparison, segmentation, pivot table, and more.
- Share the reports as XML, HTML, SPSS, CSV, and word.
Why Do You Need SoGoSurvey Alternatives?
A tool is perfect only if it fulfills your requirements. For some, SoGoSurvey is an ideal fit for their toolkit, but others might have a different checklist in their hands.
For example:
- You may have the price as a top priority while choosing the tool.
- Or you may want only a specific feature like NPS survey, which other tools provide at a lower price.
In simple words – more is merrier. The more options you have, the higher the chances you will find a perfect toll without compromising on any aspect of your feedback program.
What to Look in for SoGoSurvey Alternatives
Each tool has its own feature set. But here are some features to keep in mind while looking for a survey tool:
a). AI-based analysis
Feedback data analysis is one of the primary aspects of a customer feedback campaign. AI-based analysis techniques make it easier to dig through the feedback data.
SoGoSurvey has an in-depth reporting section but does not support an AI-based analysis engine like sentiment analysis, text analytics, Word Cloud, etc., offered by other tools such as Qualaroo, Qualtrics, or SurveyMonkey.
b). In-depth targeting options
The more targeting options there are, the more precise and reliable is your feedback data. It lets you target niche customer behavior and actions to collect feedback at the right time from the right people. So, choose the tool that gives you more audience targeting options.
c). Pre-built template and question library
With survey templates and a question library, you have instant access to professionally designed questions for your surveys, saving time. Instead of starting from scratch, you can just pick a template, make small changes, and deploy the survey on any channel in minutes.
So, it is reasonable to keep an eye out for tools such as Qualaroo, Jotform, and Zoho that have extensive template libraries.
d). Bigger integration stack
A survey software should work well with your other workspace tools. That’s where an integration stack comes in handy. It makes it easy to export/import customer and feedback data. Some integrations APIs also let you set triggers to automate workflows. So, go through the available integrations for each tool before picking one.
15 Best SoGoSurvey Alternatives & Competitors for 2024
Here is the list of top SoGoSurvey competitors with their features, pros, and cons compiled in one place:
1. Qualaroo
Qualaroo is one of the best SoGoSurvey alternatives in terms of features and targeting options and serves as a single point of management for multi-channel survey campaigns. You can create and share the surveys through the website, mobile app, email, SMS, social media, or other channels. The platform also incorporates advanced analysis tools such as sentiment analysis and text analytics to aid you in closing the loop quickly.
Best for: Multi-channel surveys, advanced targeting options, AI-based analytics
Suitable for: Small to large businesses
Integrations: Yes
Features that make Qualaroo a perfect SoGoSurvey alternative?
- Design different survey types, such as post-purchase, exit-intent, NPS, CSAT, CES, and more.
- Provides multi-channel deployment like website, social media, SaaS product, mobile app, email, and link.
- Offer features like skip-logic, automatic language translations, survey branding, template library, customization options, and 12+ question types.
- Advanced targeting options to target visitor behavior and actions precisely.
- Take advantage of inbuilt sentiment analysis and word cloud engines to analyze the feedback.
- Provides an in-built NPS dashboard to track NPS scores in real-time.
- Use filters to create custom reports and track the campaign’s performance.
- Offers integration with tools, such as Slack, Salesforce, Intercom, and Google Analytics.
Pros:
- Multiple options to collect feedback and get a 360-degree view of customer experience.
- One of the best tools for NPS surveys and benchmarking.
- Supports design prototyping where you can embed the survey Nudge™ into the design template to collect targeted feedback.
Cons:
- Needs more filters and export options in the reporting section.
- No bulk action button to manage multiple surveys simultaneously.
Real-Life Use Case
One of the leading camera manufacturers, Canon, hired AWA Digital to increase sales and improve brand awareness in multiple locations. The team at AWA Digital set up survey programs to collect information about the preferences, motivations, fears of people in the target regions.
The team then designed personalized campaigns to align people’s concerns and problems into the product messaging. This customer-centric approach increased Canon’s product adoption and revenue in all the locations.
Price
Starts from $69 per month.
2. ProProfs Survey Maker
If you are looking for more than surveys to entice visitors, collect leads and gather feedback, ProProfs Survey Maker is the right fit for you. It lets you create surveys, quizzes, polls, feedback sidebar, and assessments for your website and app. And the integrated reporting section delivers presentation-ready reports to analyze the feedback data, which you can then share with others with a click.
Best for: Surveys, polls, quizzes, sidebar form, scored surveys, and web forms
Suitable for: Small to big enterprises
Integrations: Yes
Here’s why Survey Maker is a suitable SoGoSurvey alternative:
- Drag-&-drop editor to design engaging polls, assessments, surveys, quizzes,
- Provides an extensive library of 100K questions, skip-logic, scoring mechanism, 100+ templates, visual questions, 15+ question types, and more.
- Share the survey via multiple channels like website embed, mobile app, social media, email, link, and more.
- Use the feedback sidebar on your website and app to collect new ideas and suggestions.
- In-built reporting dashboard to track survey performance like completion rate, delivery rate, CSAT scores, NPS scores, and more.
- Supports integration with other tools such as Salesforce and Mailchimp.
Pros
- Free questions and ready-to-use professional template library
- Create scored quizzes to improve response rates and lead generation
Cons
- Needs more customization options for survey templates
Price
Starts from $19 per month.
Real-Life Use Case
Market-leading technology company Intel wanted to build engaging and user-friendly surveys for its users and found ProProfs Survey Maker to be the ideal tool. They found the tool easy to use, adjust and customize in terms of branding, colors, and content. Here’s what Yarden Naor, a Product Manager at
Intel had to say – “There are various question types and a massive library of ready-to-use questions so it’s easy to build surveys. We really liked the great survey reports!”
3. SurveyMonkey
SurveyMonkey is another experience management platform that offers surveys for your website and app. You can gather experience insights from customers, employees, and prospects. It also offers offline survey support to gather in-store experience data to design a truly omnichannel experience.
Best for: Multiple survey types, AI-based data analysis, in-app rating prompts
Suitable for: Small to large businesses
Integrations: Yes
Features that make SurveyMonkey one of the best SoGoSurvey alternatives:
- Use the visual editor to design engaging surveys and quizzes.
- Offers skip logic, question randomization, scoring mechanism, progress bar, and other features.
- Leverage theme customization, multiple answer types, and language translations to design personalized surveys
- Send in-app rating prompts to collect app store reviews from active users.
- Incorporates AI-based sentiment analysis engine, text analytics, and NPS dashboard to aid in data analysis.
- Supports integrations with workspace tools such as Hubspot, Slack, and Mailchimp.
Pros
- Provides SurveyMonkey app for iOS and Android to manage surveys on the go
- Has more in-depth survey customization options than its peers
Cons
- Needs better data presentation UI
- Analytics dashboard could be more user-friendly
- Survey editor may glitch sometimes
Price
Starts at $31/month, billed annually
Real-Life Use Case
PitchBook, a SaaS-based technology company, was looking for a suitable solution to gather customer insights and success stories to bring in new customers. So, the marketing team implemented periodic surveys to capture customers’ voices.
The surveys provided an astounding response rate of over 35%, making it easier to gather feedback data. It helped the company use the insights to publish customer stories and design targeted marketing campaigns.
Related Read: 15 Best SurveyMonkey Competitors in 2024
4. Snap Surveys
With Snap Surveys, you get a complete toolkit to design and manage survey campaigns. It is an enterprise-level experience management software that lets you target any touchpoint across customers’ omnichannel journey. It also provides inbuilt options to scan paper survey responses to reduce manual work.
Best for: Surveys, multi-channel deployment
Suitable for: Small to medium businesses
Integrations: Yes
What makes Snap Surveys a fitting SoGoSurveys competitor?
- Design targeted surveys in minutes and brand them with your logo.
- Provides an intuitive drag-&-drop builder, pre-built templates, question library, multi-language support, customizable themes, and more.
- Offer several answer types like images, audio and video questions, slider, and ratings.
- Leverage question branching and targeting options to design relevant surveys.
- Embed the surveys into the website, mobile app, or product. Share them via social media, mail, and other channels.
- Receive automatic email alerts about new survey responses.
- Provides detailed reporting section to analyze the feedback data.
Pros
- Suitable to automate offline and online feedback collection
- Wide variety of answer types for surveys
Cons
- User-based pricing makes the tool expensive
Price
Starts at $79/user/month, billed annually
Real-Life Use Case
Leeds Federated Housing Association – a social housing provider, uses customer satisfaction ratings to improve service quality and gauge tenants’ experience. With Snap Surveys, the company creates quarterly CSAT surveys to collect feedback. It also uses the tool to set up automatic alerts about negative feedback to act on it quickly.
The data is sent to Leeds Federated’s operational staff, leadership team, and Board to track customers’ perception of the company and service performance to update the services.
5. Zoho Surveys
Zoho provides a suite of SaaS-based service and customer success applications that let you create targeted surveys using the visual builder. The tool is perfect for research and feedback surveys as you can reach a wider audience using multiple channels. With in-depth reports, you can dig through feedback in real-time to extract valuable insights.
Best for: Surveys, Zoho survey mobile apps
Suitable for: Small to big businesses
Integrations: Yes
How to use Zoho Surveys as a SoGoSurvey alternative?
- Drag and drop builder, survey scoring, 20+ answer types, skip logic, 200+ templates.
- Multi-channel deployment like website, QR code, shareable link, social media, and more.
- Offers advanced survey security options like password protection and Recaptcha.
- In-depth theme customization, branding, and white-labeling options.
- Provides dedicated survey panel services to help collect targeted responses.
- Real-time analytics and dashboard to analyze the feedback data.
- Create custom reports, view real-time charts, use filters, and analyze individual responses.
- Provides iOS and Android Zoho apps to promote easy management.
- Supports integration with other tools to automate dataflows.
Pros
- Native mobile app makes it easy to track survey campaigns on the go
- Participant panel services helps reach the required sample size quickly
Cons
- Survey customization section has a learning curve
- It could use a UI upgrade
Price
Paid plans start at $20/month, billed annually
Real-Life Use Case
When Headphone Zone started its eCommerce website, the company wanted a tool that could help it gather targeted leads from customers. The team used Zoho forms to create targeted lead forms and embed them on various landing pages.
Zoho’s available integrations automatically passed the leads into the CRM tool to retarget the respondents. The team also used Zoho to design online registration forms for their events to improve visitor engagement.
6. SurveyPlanet
SurveyPlanet offers an easy-to-use solution to create surveys, collect feedback and analyze the responses using the same tool. The tool is fit for any use case that requires you to collect data like market research, employee and customer feedback, in-store experience mapping, NPS benchmarking, and more.
With its advanced reporting and analytics capabilities, you can uncover valuable insights and collaborate with other team members to make the most of the feedback data.
Best for: Online surveys, Kiosk surveys
Suitable for: Small to big businesses
Integrations: Yes
Features that make SurveyPanet one of leading SoGoSurveys competitors:
- Pre-built templates and an extensive question library to get you started.
- Share your survey using website embed, web link, social media, or email.
- Supports anonymous data collection, 30+ languages, security features, and more.
- Add images to your surveys, and use question branching to make them more engaging.
- Use pre-built survey themes or create your own and add your brand logo.
- Study the feedback data using 4+ charts, custom filters, and interactive reports.
- Integrate with other tools such as Google Analytics, Segment, and Optimizely.
Pros
- Great tool at an affordable price
- Free version has good mix of features without survey & response capping
Cons
- Does not support in-app surveys
- Pre-made templates are very basic and often require extensive customization
Price
Starts at $15/month, billed annually
Real-Life Use Case
Not available
7. SatisMeter
If you are looking for an NPS survey platform, Satismeter is the one to go for. It’s an excellent customer feedback tool to capture valuable insights across multiple channels. The NPS dashboard is intuitively designed to give you real-time access to every data set and score trend to make informed decisions. The tool is also easy to set up and use.
Best for: Surveys, NPS benchmarking, multi-channel deployment
Suitable for: Individuals, small to medium businesses
Integrations: Yes
What makes Satismeter a suitable SoGoSurvey alternative?
- Create different surveys like NPS, CSAT, PMF, and CES to collect customer feedback.
- Offers multiple sharing options like website, mobile app, link, and email.
- Supports multiple answer types, survey reminders, skip-logic, in-depth audience targeting options, design customization, branding, and 25+ language translations.
- Automatically attaches respondent’s metadata with the survey response.
- Track survey campaign metrics like survey scores, number of responses, response trends, response rate, and others.
- Supports integration with over 19 tools.
Pros:
- One of the best tools for NPS tracking and benchmarking
- No learning curve, start designing the surveys instantly
- Affordable pricing structure
Cons:
- Needs more advanced targeting options
- Answer types are limited as compared to other tools in the list
Price
Starts at $49/month
Real-Life Use Case
Instapage was looking for a customer feedback solution to boost brand awareness, improve customer support, and build a better product. So, the team used Satismeter to collect insights about marketing, support, and product. Instapage used regular surveys to target people at three intervals. First, two weeks after starting the subscription to uncover issues.
After 3 and 11 months of product usage, the follow-up surveys were sent to collect satisfaction scores and explore new product opportunities. This planned approach helped the company increase its positive online reviews by 300%.
8. SurveyLegend
SurveyLegend is another enterprise-level feedback tool that lets you create surveys, polls, questionnaires, and web forms to collect targeted insights from customers. The tool also features one of the most advanced logic and branching rules among survey tools. Plus, the in-depth reporting section makes it easy to analyze and export the data quickly.
Best for: Surveys, quizzes, online forms
Suitable for: Small to big businesses
Integrations: Yes
Why is SurveyLegend a suitable SoGoSurvey alternative?
- Features a drag-&-drop editor, quick survey preview, 20+ question types, and skip logic.
- Set access rules to make surveys public or private.
- Customize the survey theme, change the appearance, and add your brand logo.
- Embed the survey on your website or blog. You can also share it as a link via email, SMS, social media, etc.
- Also provides a web app to make survey management easier.
- Offers detailed reports and filters like completion rate, incomplete submissions, geographic segmentation, and more.
- AI-based analysis techniques like sentiment analysis & Word Cloud to dig through free-test responses.
- Integrations available – Salesforce, MailChimp, and more.
Pros
- Offers various analytical stats to study and manage the feedback data
- Shows inline tips about the features which make it easy to use
Cons
- User interface is easy to use but very basic
- You can only export individual responses to PDF, not the charts and graphs
Price
Starts at $15/month, billed annually
Real-Life Use Case
Not available
9. Survicate
How can we leave Survicate out while discussing the best SoGoSurvey alternatives? It is one of the most intuitive survey platforms to collect and act on customer feedback. You can collect insights over your website, mobile app, product, web app, email, and link to provide the best omnichannel experience.
That’s why brands like Atlassian, Sendgrid, and NGINX, use Survicate as their customer experience management platform.
Best for: Multi-channel surveys, shared feedback inbox, NPS benchmarking
Suitable for: Small to medium businesses
Integrations: Yes
Here’s Why Survicate is among the leading SoGoSurvey alternatives?
- No-code visual survey editor to create targeted surveys.
- Offers theme customization, rebranding, 125+ pre-built templates, 15+ answer types, skip logic, real-time preview, custom CSS, and other features.
- Embed the surveys on your website or mobile app. Send them via mail or link.
- Advanced targeting options to target the right people at precisely the right time.
- Saves responses from incomplete and abandoned surveys.
- Provides centralized feedback hub to manage the feedback data and reply to the customers.
- Built-in analytics and reporting dashboard to track campaign performance.
- Integrate with over 50 workspace tools to manage dataflows.
Pros
- Various customization options and editor to add custom CSS
Cons
- No option to use a survey in multiple languages
Price
Free basic account. Paid plans start with $89/month, billed annually.
Real-Life Use Case
UBT, a global business advisory enterprise, wanted to use Net Promoter Score (NPS) to measure customer satisfaction on its website. The team implemented simple NPS surveys with follow-up questions to collect visitors’ scores. It helped the company improve customer experience and increase the ratings to 78% from 60% in one year.
Related Read: 10 Best Survicate Alternatives
10. HubSpot
HubSpot comes packed with tools to handle inbound marketing, customer service, sales, and feedback. You can design targeted campaigns, gather customer feedback and manage your sales pipeline. It also lets you choose each tool separately based on the requirements. Survey management is a part of its service hub.
What makes Hubspot a perfect SoGoSurvey competitor?
- Use the drag-&-drop builder to design any survey in minutes.
- Share the survey via email or a shareable link.
- Offers multi-lingual surveys, theme customization options, dynamic content, 10+ question types, and more.
- Schedule the survey campaign in advance to auto-send surveys at the specified time.
- Enable email notifications when someone submits the survey.
- In-depth reporting and analytics to analyze the feedback data.
- Track campaign performance metrics like delivery rate, overall NPS score, number of responses, open rate, and more.
- Offers integration with tools such as Salesforce, Slack, and Shopify.
Pros
- Offers multiple customer success and experience tools in one place
- Trigger regular NPS surveys automatically based on different conditions
Cons
- Does not support website or app surveys
- Survey editor is very limited in functionality and features
Price
The service hub plans start at $45/month, billed annually.
Real-Life Use Case
PivIT Global wanted to centralize the customer data and streamline the communication and internal processes. The team used HubSpot CRM to consolidate data from its sales, service, and marketing teams, which allowed them to improve the customer experience along the sales pipeline. The company also increased the NPS scores by 31%, going from 64 to 84 in a year.
11. Nicereply
If you are just getting started on the feedback campaign, Nicereply is the perfect tool for you. It focuses more on three standardized experience metrics, i.e., NPS, CSAT, and CES. You can deploy these surveys via mail to collect feedback from customers. The tool also features a dedicated dashboard for each metric so you can track your scores in real-time and study individual responses.
Best for: NPS, CSAT, & CES surveys
Suitable for: Small to large businesses
Integrations: Yes
Features that make Nicereply a worthy SoGoSurvey alternative:
- Create NPS, CSAT, and CES surveys in minutes.
- Send the surveys via mail or embed them to your mail signature.
- Offers multiple answer types, theme customization options, survey branding, and other features.
- Trigger automatic survey emails based on customer actions like order placement, ticket resolution, etc.
- Track your scores at agent, team, and organization levels.
- Receive email notifications about new responses.
- Offer multiple integration options – Zendesk, HepScout, Freshdesk, LiveAgent, and more.
Pros:
- Customized dashboards
- Team collaboration features with the help of integrations
Cons:
- Lack of other distribution channels
- No option to see a combined view of multiple campaigns at once
Price
Starts at $49/month.
Real-life Use case
Blueberry Markets, a global forex broker, decided to implement an in-house customer service and collect feedback to measure customer satisfaction. Nicereply helped the team set up the feedback system to measure all three metrics – NPS, CSAT, and CES. It helped the company to understand clients’ needs and overall experience to improve their support services.
12. Typeform
With Typeform, you get an enterprise-level survey platform to design online forms, quizzes, and interactive surveys. You can use it to collect insights to improve customer and employee experience, optimize your products, design targeted marketing campaigns, handle customer requests, and more. Typeform’s client list includes Nike, Uber, Apple, and others.
Best for: Survey, quizzes, forms
Suitable For: Small to big businesses
Integrations: Yes
Why is Typeform one of the best SoGoSurvey alternatives?
- Design surveys, forms, and engaging quizzes with a visual builder.
- Offers ready-to-use templates, skip logic, custom layouts, themes, and other features.
- Use the survey as a website embed or pop-up. You can also share it via mail or link.
- Supports verbal and visual feedback with the help of the VideoAsk feature.
- Offers an in-built chatbot widget to show product recommendations, collect leads and provide customer support.
- Integrate with 30+ tools to import/export data.
Pros
- Seamless onboarding process and inline training tips to improve product adoption
- VideoAsk is an excellent feature for running run basic usability tests
Cons
- Theme customization section can be upgraded to be more flexible
- Analytical dashboard needs more filters options
Price
Starts at $35/month
Real-Life Use Case
SwagUp lets brands design and order customized merchandise bundles like clothing, mugs, bottles, etc., from its website. The company uses Typeform to create a branched multi-page form that takes the customers through each step to select the product they want to customize and add the brand logo.
The form is automatically sent to Trello using the integration API, and the team starts to work on the design. The streamlined process has helped SwagUP automate tasks, save time and earn $10 million in annual revenue.
Related Read: 12 Best Typeform Alternatives in 2024
13. JotForm
The most wonderful thing about Jotform is its collection of beautiful form templates that cover almost every imaginable use case, and the company keeps adding more with time. You can create surveys, payment forms, e-signature forms, appointment forms, employee feedback forms, and more in a few minutes. And with a centralized inbox, you can track and manage every submission in real-time.
Best for: Surveys, forms, centralized inbox
Suitable for: Small to big businesses
Integrations: Yes
Features of Jotforms compared to SoGoSurvey:
- Offers a drag-&-drop builder to design surveys, forms, and quizzes.
- Create single-page and multi-page forms.
- Provides features like question branching, pre-built templates, SSL forms, multi-language support, Google Analytics tracking, and more.
- Supports conversational forms and autoresponder emails to personalize the surveys.
- Added security features like SSL certification and Recaptcha.
- Multi-channel form deployment like website, email, mobile app, and link.
- Create custom reports and charts using the visual report builder.
- Add comments to forms, assign to other team members, and add collaborators to take quick action.
- Integrate with other tools such as Google Analytics and Salesforce.
Pros
- Custom CSS option to customize the form as you want
- Option to create custom data dashboards for real-time analysis
- Collect e-signature and payment on your forms
Cons
- Comes with a little learning curve
- No options to adjust the size of the pictures added to the form
Price
Paid plans start at $24/month, billed annually
Real-Life Use Case
Reach, a leading UK publisher, was looking for a tool to collect opinions from their readers and connect with them one-on-one. The team used Jotform to deploy polls and surveys to collect real-time customer feedback and opinions about the news as it happened.
It helped the company channel the insights into the content marketing strategies and editorial platform. The result was a 325% increase in its monthly online submissions.
Related Read: 12 Best Jotform Alternatives & Competitors in 2024
14. Google Forms
Google Forms is a survey administration tool that is fit for individuals and organizations to collect insights. Even though the tool offers only basic survey features, it makes up for it with intuitive design and inexpensive pricing – it’s free. You can create forms for feedback, polls, events, or any other requirements in minutes by using your Google workspace account.
Best for: Online forms, polls, surveys
Suitable for: Small to medium businesses
Integrations: Yes
Why is Google Forms among the best SoGoSurvey alternatives?
- Use the visual form builder to create surveys and forms in minutes.
- Features 9+ answer types, question shuffle options, basic skip logic, scoring mechanism for quizzes, and more.
- Customize the form appearance with inbuilt themes and color schemes.
- Embed the form on your website. Send it via email or link. Or post it on social media.
- Records form submissions in real-time.
- Collaborate with other team members to analyze the feedback data.
- Offers responsive design suitable for any device like tablets, smartphones, and desktops.
- Integrate with other tools such as Asana, Trello, and Google Suite.
Pros:
- Easy to use
- Native integration with Google Workspace
Cons:
- Offers very basic features
- Lacks advanced data analysis features
Price
Free
Real-Life Use Case
Berkeley Law used Google Forms switched from emails and CalAgenda to Google Forms to organize events. Planners use it to ask questions, capture email addresses, share results with other people in real-time, get RSVP counts, and other information to plan easily. IT intervention is no longer required as the staff can easily create, protect and organize surveys.
Related Read: 21 Best Google Forms Alternatives and Competitors
15. Qualtrics Core XM
Qualtrics has a state-of-the-art CX platform to hear customers’ voices and map their journeys across multiple channels. It also features advanced AI-based data analysis engines to help you extract valuable insights in real-time. You can use inbuilt charts, data cards, and reports to see the impact of your survey campaigns on your business metrics like revenue.
Best for: Multi-channel surveys, In-app store rating prompts, AI-based data analysis
Suitable for: Medium to large businesses
Integrations: Yes
Why is Qualtrics one of the best SoGoSurvey alternatives?
- Design targeted surveys and distribute them over 27 channels.
- Show in-app prompts to collect app store ratings.
- Automatically attaches respondent’s metadata with the survey.
- Automatically recommends actions based on customer feedback to improve customer spending and satisfaction.
- Provides AI-based data analysis techniques, such as Text IQ, conjoint analysis, and Stats iQ to help you improve customer experience.
- Integrate with your workspace tools to automate workflows
Pros
- Inbuilt experience personalization options
- Provides reporting and crosstab functionality to generate custom reports
Cons:
- Limited customization options
- The process to add contract data to directories is slow
Price
Contact for a quote
Real-Life Use Case
When Volkswagen Group Australia wanted to improve customer loyalty across their 104 dealerships, they turned to Qualtrics to collect customer and employee feedback. It helped them collect and distribute actionable insights to dealers in real-time.
Using the custom dashboards and charts, they could visualize experience gaps across every dealership and develop solutions to deliver an exceptional experience.
Related Read: 11 Best Qualtrics Alternatives & Competitors in 2024
So Which SoGoSurvey Alternative Did You Pick?
As we conclude our list of best SoGoSurvey competitors, there is one last thing we would like to throw in the mix. Always think about scalability while choosing the right tool for your business.
As you implement a feedback program, you may target one or two channels like website and email to collect customer insights. But when the time comes to extend your reach to other mediums, the same tool should allow you to scale up your operations. Or you will be in the market again looking for a new tool.
The same goes for data analysis. Smaller data sets are easier to handle manually, but what would happen when you start receiving hundreds of responses every week? With tools like Qualaroo, you get a state-of-the-art feedback platform fit for your current and future requirements easily.
So go through our list, and we are sure you will find what you are looking for.
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