10 Best AskNicely Alternatives & Competitors in 2024

A wise person once said, “Why should you suffer silently with a tool that’s as useless as a glass hammer for your business when there’s a sea of alternatives waiting for you to explore?” 

And indeed, AskNicely isn’t an exception here. 

If you’ve used the tool and are familiar with its limitations, then it’s high time you started exploring better alternatives that can get you the data that you need for your business.

While we know how cumbersome hunting for a decent customer experience tool can get, it’s a journey one must take to improve its business processes. 

Well, how about we give you a helping hand? 

We have prepared a small list of competent AskNicely alternatives and competitors that you can consider switching to for good.

Besides mentioning the obvious, we’ve gone the extra mile with valuable additions that’ll make it easier for you to choose. We will cover the following points for each tool:

• Suitable for (Small, mid-sized, or large organizations)
• Choose for (Purpose the tools serve)
• Price (To help you consider a tool under budget)
• Features (To find the tool with the right mix of features)
• Pros (To highlight why you should consider a tool)
• Cons (To highlight why a tool may not be for you)
• Case study (Results that different brands got while using the tool) 

So, let’s start with a brief introduction to AskNicely features.

What is AskNicely?

A cloud-based online feedback survey software, AskNicely software helps businesses design surveys from scratch and collect customer feedback. AskNicely offers an analysis of the collected data as well. Its key features are –

• Different types of surveys, including the NPS survey. 
• Helps track NPS for different products and via different segments and channels.
• Live reports.
• Real-time leaderboards.
• Text analytics, data filtering, and time-based charting.
• Automated survey responses with one-click integration.
• Comes with a real-time dashboard.

Why Should You Look for AskNicely Alternatives?

Coming to the heart of our discussion, there are helpful AskNicely features, but not in a way to overcome its shortcomings. So, before we discuss the alternatives to AskNicely, we must understand why organizations switch from it in the first place. Here are the reasons why:

• The interface is quite outdated. 
• Some of the reporting features are much less advanced.
• The inbox doesn’t work correctly.
• It doesn’t offer smooth editing and nor is it visually efficient.
• There are no NPS or database alerts.
• You have to pay high prices to get integrations like Salesforce.
• The premium plan doesn’t offer powerful features but is twice the cost of the basic plan.
• Doesn’t allow you to create custom filters in analytics, and the existing ones are minimal.

Top AskNicely Alternatives for Your Business

So now that you know why you need to search for alternatives to AskNicely, let’s have a look at them. 

AskNicely Alternative #1: Qualaroo

One of the top AskNicely alternatives and competitors is Qualaroo customer feedback and experience software. This survey tool lets you gather unbiased, authentic, and in-depth customer feedback using pop-up surveys without interrupting their experience.

You can collect in-context feedback from the right people and at the right time. It helps you deploy surveys on-site, in-app, and prototypes, which are 10X more powerful than email surveys.

Suitable for: Medium to large businesses.

Choose for: Conducting the multi-channel survey, advanced reporting, AI-based Sentiment Analysis, pop-up surveys.

Price: Starts from $69 per month.

Features:

• Offers no-code and easy installation that you can set up without the help of developers within 5 minutes.
• Has pre-designed templates for different types of surveys like exit-intent, NPS, CSAT, CES, SUS, and more.
• Comes with a built-in NPS calculator, which displays your overall NPS on the dashboard.
• Offers different question types like Likert scale, emoticon ratings, star ratings, MCQs, radio buttons, and more.
• Has an extensive question library for you to customize your templates and even create surveys from scratch.
• Offers advanced reporting, including sentiment analysis and several filter options.
• Supports advanced targeting, including branching logic, skip logic, targeting based on devices, browsers, timing, demographics, and more.
• Supports some remarkable integrations like HubSpot, Salesforce, Mailchimp, Zapier, and many more.

Pros:

• Set survey triggers to appear at defined intervals triggered by custom actions
• Nudge pop-up surveys to pulse-check customers
• Customizable branding

Case study: Hootsuite

Qualaroo gave Hootsuite a 16% conversion lift at a statistical significance of 98%.

The tool helped them get feedback from customers in their voice. They then used this data to test and validate the hypotheses that the customers did not have clarity regarding their core value proposition due to which they were bouncing off their branded landing page. Based on this information they completely redesigned and develop their landing page.

Read Also: Checkout How Qualaroo Empowers Brands To Achieve Remarkable CX 

AskNicely Alternative #2: Qualtrics

One of the many alternatives to AskNicely is Qualtrics. It is an all-for-one feedback tool with several features and functions you enjoyed in AskNicely. For example, it has a drag-and-drop editor, allowing you to create surveys easily.

Suitable for: Small to large businesses.

Choose for: Collecting real-time feedback, multi-channel survey deployment, predictive intelligence analysis.

Price: Available on request.

Features:

• Has a predictive intelligence feature that helps analyze feedback data reports and procure actionable insights. 
• Helps collect data from multiple channels such as chatbots, websites, mobile apps, and more. 
• Offers different question types and pre-built templates that help design surveys effectively and quickly.
• Create different surveys such as NPS, CSAT, CES, exit-intent with many question types.
• Comes with an ExpertReview feature that reviews various questions and offers design recommendations for surveys in real-time.
• Supports integration with third-party tools like Adobe, Marketo, Salesforce, etc.
• Can visualize feedback data in 30 different types of graphs. 
• Share feedback data reports in several formats like CSV and PDF. 

Pros:

• Easy analysis of feedback reports
• Supports Crosstab and reporting

Cons:

• Limited customization capabilities

Case study: BMW

A team at BMW North America wanted to design a seamless experience for BMW customers. They used Qualtrics surveys to identify new workflows that already existed within the company and make dealerships even more customer-centric.

Related Read: 11 Best Qualtrics Alternatives in 2024

AskNicely Alternative #3: SurveyMonkey

SurveyMonkey is a popular survey feedback tool that’s similar to AskNicely. The platform helps you collect customer data as well as employee feedback effectively. It helps with your marketing, market, and user research without the need to know how to code.

Suitable for: Small to large businesses.

Choose for: Conducting the multi-channel survey, employee feedback management, market research, user research.

Price: Starts from $31/month.

Features:

• Comes with a visual editor to design intuitive surveys which procure a high response rate.
• Supports adding a progress bar, scoring mechanism, question randomization, etc., to the surveys and quizzes.
• Pre-designed templates to create surveys quickly.
• Allows you to employ branching and skip logic, various answer types, etc., to create customized surveys.
• Helps reach a wider audience with survey language translation.
• Comes with the AI-based Genius engine, which estimates the completion rate automatically and tells how effective the surveys are.
• Offers sentiment analysis and word cloud generator tools to collect contextual feedback.
• Supports integration with HubSpot, Salesforce, Automate.io, and more.

Pros:

• Quick and easy setup
• Easy analysis with automatic charts, graphs, and feedback summaries
• Anonymous feedback

Cons:

• Costly for advanced functionalities
• Suffers from website glitches
• Limited customization options

Case study: Audi

One of the leading automobile companies, Audi Business Innovation, employs SurveyMonkey Enterprises in different ways to connect and interact with its users, create customer-centric prototypes, and understand customer expectations in several areas.

Related Read: 15 Best SurveyMonkey Alternatives & Competitors in 2024

AskNicely Alternative #4: Google Forms

Another competitor of AskNicely is Google Forms, a service part of the Google Suite of tools and offers other Google features to collect customer feedback effectively. It is great to share online forms and surveys through online links and get the feedback you need to improve your processes. It is an excellent free alternative to AskNicely, which means you don’t have to commit to any tool. 

Suitable for: Small to large businesses.

Choose for: Online forms, multi-channel deployment, polls, surveys.

Price: Free.

Features:

• Offers smart data validation that enables proper formatting of the emails and data to facilitate accurate response segmentation.
• Lets you keep the forms in a private setting and manage who can see or edit them.
• Provides responsive, editable forms.
• Design a custom questionnaire from scratch and share it across different channels to collect responses.
• Records responses in real-time.
• Facilitates on-spot collaboration to examine feedback data. 
• Offers branching and skip logic to collect contextual insights from surveys. 
• Supports all devices such as desktops, tablets, smartphones, etc.
• Comes with several integrations like Trello, Google Suite, Asana, and MailChimp.

Pros:

• Automatically saves edits made in surveys
• Autosaves in Cloud
• Integration with all Google tools

Cons:

• Tricky to edit while updating
• Mainly suitable for simple open-ended questions
• Doesn’t provide multiple survey types like NPS, CSAT, exit-intent, SUS, and more.

{Related Read: 10 Best Exit-Intent Pop-Up Tools to Increase Customer Retention}

Case study:

Brands such as Kaseya Limited, LivingSocial, Inc., and numerous other companies across various industries use Google Forms to collect feedback for different purposes.

AskNicely Alternative #5: Alchemer

You must have known this tool as SurveyGizmo, but now this AskNicely competitor has been rebranded as Alchemer. You can surely give this alternative to AskNicely a try since there are many features you can get similar to the other tool. 

It provides a wide selection of question types compared to its competitors. Also, you don’t need a developer’s help to install it.

Suitable for: Medium to large businesses.

Choose for: Survey customization, survey management, mobile surveys, reporting.

Price: Available on request.

Features:

• Offers pre-built survey templates that help save time and ask the right questions.
• Helps create multilingual and multi-media surveys.
• Facilitates customization for branding, branching & skip logic, and mobile in-app surveys.
• Different question types enable companies to ask for feedback the right way to get accurate data.
• Has a reporting and analyses feature that helps analyze the crux of the collected feedback.
• Supports BI tools and integration with Webhooks, Salesforce, and other third-party software.

Pros:

• No separate charges per-response
• Data exporting permissions
• Downloadable reports in multiple formats
• Ease of use
• Intuitive CMS

Cons:

• Too many sub-menus make it confusing
• Lack of customization options
• Only makes a handful of surveys private

Case study:

Social Casino Operator Product Madness had an unwieldy Net Promoter® Score (NPS®) program that was restricted at the most to quarterly NPS surveys. With Alchemer, this problem was solved and they also integrated their Slack channels with the Activated VoC solution to immediately respond to low scores and trigger words in the feedback. 

This helped them in a big way with customer retention and understanding how to better design events & promotions.

AskNicely Alternative #6: SurveySensum

SurveySensum is an AI-enabled customer experience management tool that provides users with end-to-end CX service – from creating and launching surveys via multiple channels to analyzing feedback with AI capabilities and taking action that drives revenue. 

Suitable for: Small, medium, and large businesses.

Choose for: Launching multi-channel customizable surveys, real-time feedback management, ticketing system with real-time alerts, text and sentiment analysis, cross-tab analysis, market research, employee feedback, product feedback, and many more.

Price: Starts at $99/month. 

Features:

• It enables users to create customizable surveys with advanced features, such as branching and skip logic, white labeling, and multi-lingual surveys.
• Comes with a user-friendly and intuitive interface, favorable for both beginners.
• Facilitates cross-channel communication with customers.
• Provides AI capabilities like text and sentiment analysis for extracting actionable insights from feedback, especially open-ended ones.
• Close the feedback with a real-time ticketing system, which sends instant alerts and assigns tickets to corresponding agents.
• Provides end-to-end consultation service with implementation and on-site support.
• Creates detailed and analytical dashboards and reports that can be customized according to the user’s goals.
• It also comes with a free plan that includes unlimited survey templates, surveys, users, touchpoints, and ad hoc research.

Pros:

• Transparent and affordable pricing
• 2-hour SLA support guaranteed
• End-to-end CX Consultation (inclusive)

Cons:

• Lacks a few website integrations, but their swift support team is ready to integrate on your request.

Case Study:

A major automotive company was facing the challenge of prioritizing, analyzing, and closing the feedback loop with its customers. So, they partnered with SurveySensum to improve their approach to responding and taking action on customer feedback in real time. With SurveySensum, they automated the feedback process for immediate action, set up SLAs and protocol escalation, and enhanced dealer engagement and follow-up. As a result of this action, the NPS score for their dealers surged by 15 points, their survey response rate increased by 8%, and customer service retention saw a boost of 7%.

AskNicely Alternative #7: Typeform

Typeform is one of the many effective alternatives to AskNicely, with great features to consider. It lets you design surveys for mobile apps and websites. They are focused on providing engaging survey forms that people would love to take.

Suitable for: Small to large businesses.

Choose for: Multi-platform survey deployment, conducting a multi-channel survey.

Price: Starts from $35/month.

Features:

• Has a flexible feature set that’s perfect for brands from all industries to improve their CX and promote employee awareness. 
• Offers pre-designed survey templates.
• Customer feedback loops to gather holistic feedback and make data-based business decisions.
• Supports email distribution of surveys to promote high survey response rates. 
• Supports feedback management for a smooth flow of customer feedback data through different channels.
• Offers live results tracking that facilitates quick decisions based on real insights.
• Comes with online polls, skip & branching logic, poll management, and a few other features.
• Supports adding rich media to surveys.
• Offers successful integrations with tools like Canva, Trello, HubSpot, etc.

Pros:

• Compatibility with all browsers
• Design responsive

Cons:

• Rigid payment structure

Case study:

A renowned CRM software, HubSpot, employs Typeform to create surveys and questionnaires. It helps them find new and unidentified buyer personas and update the existing customer experience strategies accordingly.

Also Read: 12 Best Alternative in 2024

AskNicely Alternative #8: SoGoSurvey

Another competent AskNicely competitor in the market is SoGoSurvey. It’s a tool that businesses use to collect authentic customer feedback. This experience management software offers a suite of tools to accomplish multiple purposes.

Suitable for: Small to large businesses.

Choose for: Employee engagement, customer experience, automated data collection.

Price: Starts from $25/month.

Features:

• Comes with SoGoCX for enhancing customer experience and SoGoEX for boosting customer engagement.
• Supports automation of data collection and analysis using APIs.
• Has drag and drop interface for designing surveys and questionnaires.
• Has an easy-to-navigate user interface.
• Supports branching logic and skip logic.
• Offers reporting and data visualization.
• Comes with integration with Zapier, Salesforce, and Google Analytics.
• Provides in-built survey templates for companies that save time and help roll out surveys professionally. 

Pros:

• Ensures data security
• Intuitive interface
• Support customization of surveys, polls, and quizzes

Cons:

• Minimal email templates
• Faces server and programming-related errors
• Limited features in the basic version

Case study: Association for Utah Community Health

The Association for Utah Community Health (AUCH) needed to design surveys to understand what the people needed. Even though they had an in-house developers team to design the surveys, they struggled since it was not the priority for the team.

Using SoGoSurvey, AUCH was able to fulfill its purpose. In the words of the Data Resources Coordinator, Shelly Philips, “ [The tool] was way ahead of the competition in the top slot with the second contender much further down. Its reporting capabilities varied, and advanced question types and easy customization were especially important to AUCH.” 

AskNicely Alternative #9: Retently

To add another AskNicely competitor to the list of alternatives, Retently is best known for its NPS surveys that help measure customer satisfaction and improve the customer experience. It offers a distinct campaign feature enabling you to set up regular and transactional campaigns. You can send pre-designed surveys to a segment of customers.

Businesses can collect customer insights, analyze the data as reports, and make informed decisions.

Suitable for: Small to large businesses.

Choose for: NPS surveys, multi-language survey creation.

Price: Starts from $99/month.

Features:

• Has cloud-based capabilities that enable the tool to store NPS data securely.
• Enables you to add new questions to your surveys.
• Offers branching logic to add follow-up questions to the surveys and gather contextual insights. 
• Offers multi-language surveys with negative feedback management.
• Allows you to send surveys via multiple channels like emails.
• Supports Integrations with tools like HubSpot, Slack, MailChimp, and more.

Pros:

• Multilingual surveys
• Reporting and analysis
• Easy setup
• Modern yet simple user interface

Cons:

• Solely focuses on NPS
• Limited in-app survey functions
• Confusing menu

Case study: Chargify

Chargify is a well-known B2B billing platform that wants to explore the voice of its customers and uncover what they like and what they think needs improvement. Using Retently, the brand could leverage survey templates to push out surveys in real-time and start collecting customer feedback.

AskNicely Alternative #10: GetFeedback

GetFeedback is an effective alternative to AskNicely. The feedback survey platform enables users to design powerful surveys with the drag and drop editor.

It promotes the customization of surveys to cater to many needs. GetFeedback is very adaptable to the channels used to send surveys.

Suitable for: Third-party integrations allowed.

Choose for: Complaint monitoring, customer segmentation, negative feedback management.

Price: Available on request.

Features:

• Offers question branching to collect contextual feedback.
• Comes with a question library to collect in-depth data.
• Facilitates management of feedback with its customizable surveys.
• Has a helpful reporting dashboard to show data reports to facilitate analysis for holistic feedback.
• Supports creating multi-channel communication, mobile surveys, and collecting data.
• Has predictive analysis that helps companies make informed decisions.
• Supports integration with tools like Slack, Salesforce, Zendesk, Jira, to name a few.

Pros:

• Survey customization
• Survey triggers
• Easy to set up

Cons:

• Templates can be improved
• Costly with Salesforce integration

Case study:

Yeti, an outdoor gear manufacturing company, was looking to enhance the omnichannel strategy for feedback. The brand took the help of GetFeedback to achieve the goal by collecting customer insights during multiple touchpoints in the customer journey through email, web, chat, and so on. 

Finally, Yeti designed a customer experience program that unravels customers’ issues and needs.

AskNicely Alternative #11: Medallia

The last AskNicely competitor on our list is Medallia, an experience cloud platform focused on improving customer experience. Medallia offers in-app and on-site surveys and allows you to share them through emails.

Suitable for: Medium to large business.

Choose for: Multi-channel deployment, Experience cloud features, NPS surveys

Price: Available on request.

Features:

• Helps flag reviews based on timings, scores, keywords, etc.
• Analyze Google reviews from the dashboard directly.
• Facilitates benchmarking performance for competitive analysis. 
• Enables you to review comments with text analysis.
• Allows integration with widgets encouraging respondents to offer feedback on Google using surveys.
• Supports sharing reporting and access controls based on roles.
• Offers easy navigation on the dashboard.

Pros:

• Tracks customer complaints and makes it easy to take action
• Word cloud
• Outstanding dashboard

Cons:

• Inconsistent word cloud

Case study: Four Seasons

Four Seasons, a global hotel chain, used to collect guest feedback via comment cards and web surveys, leading to data silos. This situation prevented a holistic view of guest experience across multiple hotel properties. 

With the help of Medallia, the hotel chain was able to record and organize customer feedback from different sources in one place. Doing so helped the company to notice new CX trends across all properties.

Comparison Table

Choose Your Pick from the Best AskNicely Competitors

We hope our small yet feature-packed list of AskNicely alternatives will be enough to guide you towards the right tool for your business. 

Since customer feedback is at the heart of an excellent customer experience, make sure to choose a tool that not only offers what AskNicely lacks but brings other valuable features to the table.