13 Best Apptentive Alternatives in 2024

Finding the correct in-app feedback tool can take anywhere from hours to days depending upon your requirements. I know it took me more than a week to find the right laptop that met my specific needs. And when the tool has to fulfill your business requirements, the bar is set even higher. That is why from time to time, we add new pages to our ‘best of’ blog series to provide you with lists of the best software, products, practices, and more to make your job easier.

For this blog, we did exhaustive research to compile the list of the best Apptentive alternatives to help you make the right choice. We will detail what Apptentive software does and what other options you can explore to find the in-app survey tool that suits you the best.

Apptentive is a mobile customer feedback management tool that helps collect user feedback within your apps using surveys, in-app notes, and rating prompts.

3rd party integrations allowed: Yes

Features:

• Deploy different in-app surveys to collect customer insights.
• Offers precise customer targeting options based on demographics and attributes. You can choose the location and frequency of your prompts based on user activity, behavior, characteristics, and emotions.
• Categorize the feedback into emotions using sentiment analysis. It also lets you track customer emotions across their journey. 
• Track every response and see the changes in the customers’ emotions with time. For example, if the customer changes response from negative to positive interaction, it is marked as ‘shifted to positive.’
• Facilitates in-app rating prompts to collect app store ratings.

Price: Contact for a quote

13 Best Apptentive Alternatives

Now let’s see the features of other tools that contend for the best alternative to Apptentive.

1. Qualaroo

Qualaroo is the best apptentive alternative that does a fantastic job in helping you to create an omnichannel customer feedback strategy. It not only provides targeted in-app mobile surveys, but if you want to include websites, SaaS products, email, and social media, Qualaroo is a one-stop solution to running and managing survey campaigns on all of them.

Best for: All kinds of surveys, multiple deployment channels, in-app surveys, and rating prompts, AI-based analytics

3rd party integrations allowed: Yes

Suited for: Small, medium, and large businesses

Features:

• Create highly personalized surveys to embed in your app. You can also create surveys for your website, mobile browser, email, and product.
• Provides an easy-to-use survey editor that guides you through every step while designing the surveys.
• Features 12+ question types, question branching(skip logic), real-time survey preview, 40+ prebuilt professional templates, 50+ language translations, and other features to create in-app surveys in minutes.
• Use advanced targeting conditions, such as location, behavior, device, browser, and others to show the surveys to the right users. You can click and activate the desired targeting options. Choose from 35+ targeting options or add new ones using custom coding.
• Customizable survey design and theme. It also supports white label surveys.
• Provides a comprehensive reporting section to prompt quick data analysis, sorting, and categorization.
• Employs sentiment analysis to track user moods and categorize the responses according to app users’ emotions. You can directly see the distribution of responses as happy, sad, and angry.
• Incorporates a word cloud generator to highlight key phrases and words in the responses to help you mine through the feedback quickly.

Inbuilt advanced NPS survey score tracker to automatically calculate NPS score, categorize the NPS responses and track scores on a time chart.

Price: Starts from $69 per month.

2. Instabug

Clearly, a strong challenger for best Appetitive alternatives, Instabug is a tool that offers complete mobile app development and enhancement solutions. It provides bug reporting, crash reporting, app performance monitoring, in-app surveys, and feedback management.

Best for: In-app surveys and bug reporting, message center, 

3rd party integrations allowed: Yes

Suited for: Small to large businesses

Features

• Create in-app surveys to collect contextual feedback from users. Use targeting options to show the surveys to the desired audience.
• Customers can report bugs and issues within the app during testing and when the app goes live. They can attach screenshots, voice notes, and screen recordings to send their feedback without leaving the app.
• Automatically collects users’ metadata, network logs, and other information with each reported bug to facilitate the developers in replicating it.
• The reporting section allows you to filter and study feedback by timeframe, keywords, or NPS scores to make data-driven decisions.
• Reply to the customer feedback to close the loop or initiate follow-up conversations.
• You can also start in-app chats with users to collect more information about the bug and inform them about the progress.
• Facilities automatic crash reports with details about the stack trace, network request logs, running environment, and other elements to help you monitor and fix the issues ASAP. 
• Monitor your app’s performance to track trends and spikes about bugs, crashes, or slow network calls. You can see how users are experiencing your app using their Apdex score.

Price: Paid plans start @124/month, billed annually

3. SurveyMonkey

SurveyMonkey is a dedicated online survey platform and among the best Apptentive competitors. The cloud-based application lets you create surveys for your mobile app, website, email, Kiosk, social media channels, and more.

Best for: All kinds of surveys, in-app rating prompts, AI-based data analysis

3rd party integrations allowed: Yes

Suited for: Small to large businesses

Features

• Create and deploy in-app surveys and quizzes in minutes using the flexible survey editor. 
• Make surveys and quizzes more interactive by adding a progress bar, scoring mechanism, question randomization, and other such elements.
• Offers features such as skip logic, multiple answer types, survey language translation, and design customization options.
• Send in-app rating prompts to the app users.
• It also includes a powerful sentiment analysis engine, NPS score calculator, and word cloud generator for quick data mining. 
• Filter and compare the response data based on different parameters. You can also categorize the responses using tags.
• Allows integration with Hubspot, Mailchimp, Slack, and other tools to manage workflows.

Price: Starts at $31/month, billed annually

Read Also: 15 Best SurveyMonkey Alternatives in 2024

4. Pendo

Pendo is a product adoption and engagement tool that lets you improve your app experience with survey widgets and in-app guides. You can configure multiple apps in the same Pendo account and manage each of them separately.

Best for: In-app surveys and message prompts

3rd party integrations allowed: Yes

Suited for: Small to large businesses

Features

• Create and deploy targeted in-app surveys and polls to collect customer feedback to understand how they feel about your product.
• Categorize user feedback by segment, feature, user cohort, and other parameters to recognize popular opinions and priorities.
• Set the status on customer feedback to update them about the current stage of their requests as planned, declined, released, etc. 
• Supports in-app messaging to display self-help guides to users. Add step-by-step instructions on the prompts to facilitate smooth onboarding, provide contextual support and improve new feature adoption.
• Provides a powerful analytical dashboard to help understand how customers are engaging with your web and mobile app.
• Add new widgets and charts to study the data as required. Track trends, usage, feature adoption, and other metrics using custom charts.
• Integrate with other tools such as Drift, Salesforce, Figma, and more.

Price: Contact for a quote

5. GetFeedback

What makes GetFeedback an excellent alternative to Apptentive is the ability to collect store ratings from your app users without having them leave the app. It helps you gather feedback through mobile app surveys and boost store ratings at the same time. Plus, its advanced data mining techniques aid you in extracting valuable insights from the survey data.

Best for: Multi-channel surveys, in-app rating prompts, advanced analytics tools

3rd party integrations allowed: Yes

Suited for: Small to large businesses

Features

• Create surveys for different channels, such as your mobile app, website, SMS, and email.
• Provides an easy-to-use survey editor with prebuilt templates, more than 12 question types, theme customization, skip logic, and other features.
• Show the surveys to the right users with advanced targeting options.
• You can also embed the rating prompts in the app to collect app store ratings.
• Monitor your survey scores like NPS and CSAT for individual channels or view the aggregate score for all of them.
• Provides advanced text analytics and sentiment analysis tools to uncover insights from the feedback.
• View the key phrases, topics, and sentiment in the survey responses using the machine learning-based analytical engine.
• Integrate with tools such as Salesforce, Slack, and Zendesk to automate workflows between the apps.

Price: Contact for a quote

6. UserVoice

UserVoice is a SaaS-based tool that lets you collect and analyze feedback from both customers and internal teams. You can stay on top of the new feature requests, ideas, and other suggestions to build products that sell, which is why UserVoice is a part of the list of best Apptentive alternatives.

Best for: In-app feedback widget, NPS survey auto prompts, sidebar for internal feedback

3rd party integrations allowed: Yes

Suited for: Medium to large businesses

Features

• Add a quick feedback widget to your mobile and web app to collect real-time customer insights.
• Create an in-app NPS survey prompt to collect NPS scores from users. You can also pass respondents’ information from other tools such as Salesforce to UserVoice for deeper insights and data segmentation. 
• Provide a dedicated web feedback portal for the customers to share, vote, and discuss new ideas, such as feature requests, issues, and opinions.
• Send notifications to customers about the status of their feedback. Connect with your users on 1-to-1 and 1-to-many conversations to explore ideas and collect nuanced data.
• Share the user feedback with internal teams using applications, such as Jira and Azure.
• The in-depth dashboard collates and organizes the feedback from different sources on the same screen. Filter the data based on customer segments, opportunity data, survey scores, and other parameters.
• You can also collect feedback from your internal teams by adding a sidebar to your Slack, Zendesk, Salesforce, and other applications.
• Integrate with other tools to streamline data management.

Price: Contact for a quote

Must Read: 10 Best Uservoice Alternatives

7. HelpStack

The open-source approach of HelpStack makes it an affordable and excellent apptentive alternative with mobile helpdesk and support application that provides multiple features for both android and iOS devices. If you are looking for a practically free tool to increase customer engagement and improve their experience, HelpStack is the one to go for.

Best for: In-app ticket and feedback system, in-app knowledge base

3rd party integrations allowed: Yes

Suited for: Small to medium businesses

Features

• It presents a complete toolkit for providing in-app support to the customers and collecting feedback.
• The app users can raise in-app support tickets with a click to report issues, concerns and provide feedback.
• Allows users to attach screenshots of the bug or issue to help you pinpoint and duplicate it at your end for faster resolution.
• Reply to the users and resolve their queries in real-time to decrease app abandonment.
• Automatically collects and attaches the meta-data of the user with every ticket and message.
• Supports in-app Knowledge Base so you can create helpful articles for the users.
• Customize the HelpStack theme and screens with prebuilt templates to suit your app design.

Price: Free (open-source)

8. Delighted

Delighted is an all-in-one customer feedback tool and one of the best apptentive alternatives that help you collect, organize, and study feedback from various channels. You can create short to long-form mobile surveys in minutes with its clean visual survey editor, target desired users, and close the feedback quickly. This makes Delighted one of the best Apptentive competitors.

Best for: All kinds of surveys, In-depth data dashboards, and reports

3rd party integrations allowed: Yes

Suited for: Small to medium businesses

Features

• Design surveys for your iOS mobile app, website, email, and Kiosk in minutes. 
• Use a single-question survey or add up to 10 additional questions to it.
• Create personalized surveys using skip logic, 7+ response types, question order randomizer, design customization options, and mobile responsive design.
• Incorporates intuitive dashboard to extract insights from feedback. Filter the data based on comments, gender, customer type, tags, location, and other custom properties.
• An in-built automatic NPS score calculator and trend monitor are available for benchmarking.
• Use sentiment analysis to create Pivot table reports and track associated emotions with different metrics, such as quality, checkout, NPS, etc.
• Easily integrate with other tools to export your survey data.
• The targeting options are a bit limited as compared to other tools in the list.

Price: Basic free plan. Paid plans start @ $224/month, billed annually

9. Usabilla

With Usabilla, you can collect customer feedback across multiple platforms, including your mobile app because of this it is one also one of the best apptentive alternatives. It is an enterprise-level solution for all your survey needs to optimize the user experience and improve brand loyalty.

Best for Multi-channel survey deployment

3rd party integrations allowed: Yes

Suited for: Small to large businesses

Features

• Deploy surveys on your website, mobile app, in-page, and email.
• Create personalized surveys with prebuilt templates, language translations, multiple response types, slide-in survey options, and a flexible theme editor.
• Target desired audience with precise targeting options, such as launch schedule, response limit, device, location, and OS, to collect actionable data.
• Capture metadata with each response to get technical information about the respondents.
• Provides an inbuilt visual dashboard to study, filter, and analyze the survey feedback.
• View the overall user emotion score, NPS score, trends, and other data from detailed charts. Compare and track the performance of your survey campaigns.
• Allows third-party integrations for seamless data management.

Price: Contact for a quote

10. Pollfish

The reason Pollfish makes it to the list for Apptentive alternatives is the simplicity of design and use. They help you quickly collect survey responses using their massive directory of 650 million audiences on 3rd party mobile apps and websites. The tool is very efficient for market research or competitive analysis, irrespective of whether you have your mobile app or not. 

Best for : 3rd party surveys, market research 

3rd party integrations allowed: Yes

Suited for: Small to large businesses

Features

• Collect customer feedback on your surveys using 3rd party survey distribution on 140K mobile apps with Pollfish.
• Supports an easy-to-use creator to design surveys and questionnaires.
• Use features like skip logic, 11 answer types, embedded media, and screening questions to create personalized surveys.
• Create your surveys and choose your target audience by defining various filters, such as age, location, education, work, OS, device, and other parameters.  

Pollfish then automatically sends the surveys to the right audience using their mobile SDK partners and 3rd party survey providers.

• Makes it quick and easy to collect large data samples from a highly targeted audience.

Price: Starts with pay-as-you-go plan with $0.95 per completed survey

11. Qualtrics

Qualtrics is also an all-in-one customer experience management that lets you create surveys for multiple channels. More precisely, it is one of the most advanced tools for data analysis that gives you access to different techniques and AI-based analytics under a single tool to design the best customer, product, and brand experience for your users.

Best for: In-app surveys and store rating prompts, multi-channel surveys, AI-based data analysis

3rd party integrations allowed: Yes

Suited for: Small to large businesses

Features

• Create in-app surveys and show them to your users in the form of a pop-over or notification banner.
• Collect app store ratings from users through in-app prompts.
• Set intercepts to target the desired audience using custom logical conditions.
• Provides skip-logic and numerous design options for your pop-overs and banners.
• Collect and attach user metadata and other information, such as time spent within the app and pageviews to your survey responses.
• Inbuilt statistics tab to show the performance of your website and app.
• Incorporates AI-based advanced data analysis techniques, such as Stats iQ, Text IQ, and conjoint analysis to improve product and customer experience.
• Integrate with other tools to manage data flow across different applications.

Price: Contact for a quote

12. Helpshift

Helpshift is a mobile customer engagement platform and another good alternative to Apptentive. It helps you assist customers and collect insights using the self-help portal, live chat, and chatbot automation to improve the in-app experience.

Best for: In-app customer support, live chat, chatbots, Knowledge Base

3rd party integrations allowed: Yes

Suited for: Small to large businesses

Features:

• Offers live chat tools and automated conversational bots to engage in-app users.
• Incorporates visual bot builder and bot templates so you can create conversation paths for your chatbots. Supports over 180 languages for chatbots.
• Collect user feedback, provide support and generate leads through your app.
• With asynchronous messaging, customers don’t have to be on the chat to get the answer to their query. They can leave a message and get notified when the agent answers it.
• Create a Knowledge Base portal for your app to add self-help materials for the users. You can add common FAQs and trending topics to improve users’ in-app experience. It also supports a Help Center for the web.
• Track the performance of your chatbots and agents using a comprehensive analytics dashboard to optimize the support channels.
• With AI-based chat routing, issue classification, and intelligent agent dashboard, you can improve the SLAs and productivity of your agents.
• Integrate with other CRMs, order management, and project management tools using APIs and webhooks.
• It has also partnered with Unity to enable in-game conversational support to players.

Price: Contact for a quote

13. Survicate

Survicate comes with a complete package of survey solutions that let you collect customer feedback on various channels, i.e., mobile app, web app, website, email, and SMS. What makes Survicate an excellent alternative to Apptentive is the centralized feedback hub that lets you manage the feedback data from all the channels under one screen.

Best for:  Multi-channel surveys, in-app Feedback button, Centralized Feedback hub

3rd party integrations allowed: Yes

Suited for: Small to large businesses

Features

• Create highly targeted mobile app surveys using the visual editor.
• You can also add a feedback button to the app to promote unsolicited user feedback and suggestions.
• Provides features such as prebuilt templates, question branching, dialog box or full-screen layout, and theme customization.
• Targeting options to show the survey to the right app users.
• It also saves the responses of incomplete and abandoned surveys.
• Use its Feedback Hub to manage survey responses from different channels from the same dashboard.
• Detailed analytical dashboard to track various survey performance metrics, such as completion rates, response rate, and page views.
• Integrate with 50 tools for better data and workflow management.

Price: Free basic account. Paid plans start with $89/month, billed annually.

Read Also: 10 Best Survicate Alternatives

Start Your Survey Campaigns Today

There you have it – a detailed list of best Apptentive alternatives. 

Survey campaigns are an effective strategy to create products and experiences that appeal to your customers. They help you improve customer satisfaction and loyalty towards your brand. After going through this list, we are sure that you are close to making your choice about the tool that fits your needs. So what are you waiting for? Start surveying your audience today.