15 Best UX Research Tools & Software for 2024

UX research can help you hear the voice of your target audience, optimize products, align the product with the customers’ expectations, and improve conversions. But not without the right UX research tools!

With so many tools floating around, the challenge is to find the one that fits your requirements. Easier said than done, Huh?

DDon’t worry! We’ve got you covered. We have the most comprehensive list of the best UX research tools to help you make the right decision. Whether it’s pricing, particular features, or specific third-party integration options you are looking for, we have everything right under the same hood.

We have added the core benefits, pros, cons, useful tips, and pricing for each tool, so you don’t have to jump from website to website. Just prep the checklist of what you need and go through our UX research tool list to find the perfect solution that fits your needs.

Let’s go!

What Are UX Research Tools & Software? 

UX (User experience) research tools help you conduct surveys to gain insights into user behavior, needs, issues, and concerns to build user-centric products. These tools can be used at different stages of the product cycle to gauge how users feel about the product’s UI, ease of use, navigation, features, and other aspects. 

You can get many types of UX research software based on the methodology used to collect contextual user data, such as:

• Survey-based user research tools like Qualaroo
• User experience testing tools like Mixpanel
• Usability testing tools like  UserTesting
• UX research participant recruitment tools like User Interviews
• Remote interview tools like Dscout

The aim of conducting user research is to deliver optimal solutions that solve the problems of your target audience with minimal effort.

Now that we understand the core operation of such tools, let’s explore different UX survey tools that can help you develop an amazing user experience.

Top 15 UX Research Tools in 2024

Here’s the list of what we think are the top-of-the-tier tools for user research you can implement in your business:

1. Qualaroo

Let’s start with one of the best survey-based UX research tools. But what makes Let’s start with one of the best survey-based UX research tools. What makes Qualaroo unique from other UX survey tools is its ability to run prototype testing.

You can integrate Qualaroo survey Nudges™ into your design templates like InVision and AdobeXD to collect targeted feedback from the users, stakeholders, and other team members. 

The tool also works perfectly for any website, mobile, and product to gauge user experience with focused surveys. Its advanced targeting options let you target niche user actions and behavior to display the survey to the right people at the right time.

Choose for: Design prototype testing, multi-channel surveys, in-product surveys, AI-based analytics

Integrations: Yes

Suitable for: Small to large businesses

Average User Ratings (G2): 4.4

Features

• Create multiple survey types like Exit-intent, CSAT, NPS, SUS, five-second test, and others.
• Add surveys to different web pages or product menus to collect user experience data.
• Embed the survey Nudge™ into the design prototypes to gather feedback about product UI and design.
• Use 12+ question types, automatic language translations, skip-logic, template library, customization options, and survey branding to design targeted surveys.
• Advanced targeting options to collect feedback from the desired audience.
• Built-in AI-based sentiment analysis and word cloud engines to provide real-time feedback analysis.
• A detailed reporting section to create custom reports using filters.

Integration with several tools like Salesforce, Intercom, and Slack.

Pros:

• You can label responses to create a feedback loop.
• Run prototype testing in minutes without writing any code.

Cons:

• Needs more options to export data in various formats.

Pro Tip:

Qualaroo is the best tool for conducting UX research with its niche survey-triggering options. You can target different customer segments. Use its integration APis to add more custom options based on your needs.

Price

Starts at 69$/month, billed annually

Customer Review (G2):

“One of the best survey tools I have used – Built-in survey templates to create any survey type. You can target specific visitors using the in-built targeting. And automatic language translation is fantastic as we don’t need to create separate surveys for each language. The analytics dashboard is also very intuitive and easy to work with.”
To learn how to create a user research survey with Qualaroo, check out this video.

Something else you might like to read: 17 Game-Changing UX/UI Tools for Designers & Researchers in 2024

2. ProProfs Survey Maker

If you need more than surveys to conduct user research, ProProfs Survey Maker is your tool. It’s another user experience survey tool that uses surveys, quizzes, feedback forms, and polls to gauge user experience. The platform has one of the best reporting sections among feedback tools. You can create presentation-ready reports in real-time and reduce manual data analysis.

Choose for: Polls, surveys, forms, quizzes, feedback sidebar

Integrations: Yes

Suitable for: Small to large businesses

Average User Ratings (G2):4.3

Features

• Provides a drag-&-drop survey builder to create interactive surveys, polls, assessments, questionnaires, and quizzes.
• Offers 100K ready-to-use survey questions, scoring mechanism, 100+ templates, skip-logic, 15+ question types, and other useful features.
• Add the survey to your website or mobile app to gauge user experience.
• Provides a feedback sidebar to encourage unsolicited feedback from actual visitors and users. 
• Use the built-in detailed reporting section to consolidate and analyze the feedback data.
• Offers integration with tools like Mailchimp and Salesforce.

Pros

• A large repository of free survey questions and professional templates.
• Create scored quizzes to improve response rates.

Cons

• Needs more customization options for survey templates

Pro Tip

The reporting section is particularly helpful when considering UX research tools. Use it to create custom reports for different customer segments and personas.

Price

Paid plan starts at $9.99/month.

Customer Review (G2)

“Engaging survey maker that helps you collect customers’ details – The ease of use and user-friendliness are the prime reasons we have chosen this software for website forms and survey creation. Plus, data security and seamless integration with third-party applications make it more powerful as compared to other counterparts.”

3. Maze

Maze the best UX research tools tools that provide a complete toolkit for product managers, content creators, and user experience designers. You can test your products and prototypes, validate content ideas, test website copy, and collect feedback to gauge user satisfaction.

It lets you conduct successful tests in hours and make data-backed decisions for continuous development.

Choose for: Tree testing, card sorting, five-second tests, prototype testing, feedback surveys

Integrations: Yes

Suitable for: Small to big enterprises

Average User Ratings (G2): 4.5

Features

• Build different remote usability tests like tree test, 5-sec test, card sorting, open question, and more.
• Test product concept, prototype, and content copy to run continuous optimization.
• Add the test studies to your prototype templates to run unmoderated remote testing and map users’ journeys.

• Share the survey and usability test via link to your participants and maximize reach.
• Use inbuilt filters to segment your participant pool.
• Measure test results with quantitative and qualitative data from the reporting dashboard.
• View misclicks, heatmaps, success/failure rates, bounce rates, and other metrics.
• Visualize the data using automatically created charts to create dynamic reports.

Pros

• Generates the most detailed reports for your usability tests compared to other tools.
• Integrated heatmaps to capture clickstream data.

Cons

• The complexity of Mazes can increase test load times for some users.
• The free plan offers very limited features.

Pro Tip

Use Maze for prototype testing and product discovery during the development stages.

Price

PPaid plan starts at $99/month.

Customer Review (G2)

“Usability tests in auto-pilot – Maze helps me put my user research on autopilot. As a Product Manager at an early-stage startup, I don’t have the time to talk to as many users as I would like, so a tool like Maze allows me to get data from my users as if I were observing them in person. The seamless integration with prototyping tools like Figma and Adobe XD makes the process of creating usability tests so easy and straightforward.”

4. Loop11

Loop11 is one of the most popular usability testing and UX research tools to validate your concepts and improve products. The platform comes with advanced features to test your prototype, product information architecture, and benchmarking.

You can do all this in both moderated and unmoderated testing environments. It also offers a participant panel to help you find testers easily and produce results in hours.

Choose for: Tree testing, card sorting, A/B testing, prototype testing

Integrations: Yes

Suitable for: Small to big enterprises

Average User Ratings (G2): 3.7

Features

• Use the intuitive usability test builder to design your studies without any coding.
• Create multiple tasks like tree test, five-second, first click, and others.
• You can also design and add surveys to collect in-depth feedback from participants.

• Suitable for running tests on any device like mobile, desktop, and tablet.
• Provides video, audio, and screen recording features to gather real-time data from users.

• Edit the video feedback with timestamps, tags, and annotations to create highlight reels.
• Monitor test metrics like time on task, lostness, NPS scores, and task completion rate.
• Offers built-in heatmap and clickstream to help you map the user’s journey during the test.

Pros

• Provides better flexibility in annotating the clips than other tools.
• The participant panel has granular filters to let you find the right participants.

Cons

• No option to make changes to a test once you publish it.
• May slow down your website a little.

Pro Tip

It’s best suited to run unmoderated remote usability tests.  It does not offer scalability for

Price

Starts at $179/month, billed annually

Customer Review (G2):

“Best tool to test any website and improve user acceptability – Loop11 is best to get real-time user perspective. It records audio as well as video, which helps to know feedback more throughly. Also, it covers all different types of platforms like tablet, mobile, and desktop.”

5. Userlytics

Userlytics makes remote usability testing easy with a user-friendly interface and multiple testing options. You can design test studies and start collecting valuable insights in hours, not days.

This user experience survey tool also features a live interview feature so you can directly connect with the users after the test to ask follow-up questions. The platform is totally browser-based, saving you from downloading third-party UX research apps.

Choose for: Card sorting, prototype testing, tree testing

Integrations: Yes

Suitable for: Small to big businesses

Average User Ratings (G2): 4.4

Features

• Offers different test types, such as card sorting, usability testing, prototype testing, and tree testing.
• Gather user experience data for your products and prototypes with targeted tasks.
• Design tasks with branching logic, rebranding, multiple question types, and multi-language support.
• provides a participant panel with over 100K quality testers.
• Picture-in-picture (PIP) recording to monitor participants as they perform the tasks.
• Built-in dashboard to track test metrics like time on tasks, NPS scores, and success/failure rates.

Pros

• In-depth targeting options for the global panel, making it easy to find the right participants.
• The editing tool is perfect for bookmarking, tagging, downloading, and sharing the transcripts easily.

Cons

• You need to buy separate panel credits for each company account.
• Can be a bit expensive option for some businesses.

Pro Tip

Built for smaller teams looking for moderated mobile app testing, especially for B2C products.

Price

Contact Userlytics for a custom quote.

Customer Review (G2) 

“Good software for testing. Continuous improvements – The support you get if you have any problems with the platform. I like as well that they make continuous changes to improve the product.”

6. Lookback

Lookback is customer research and user testing software to run usability tests and live interviews. It enables mixed methods research to turn customer experience data into insights. You can test prototypes, websites, live apps, and betas to understand what’s working for your users and how you can optimize the product further. 

The platform also keeps on adding new features to make it more user-friendly.

Choose for: Live interviews, usability testing

Integrations: Yes

Suitable for: Small to big businesses

Average User Ratings (G2): 4.3

Features

• Supports moderated and unmoderated user testing.
• Test on any platform, i.e., desktop, mobile app, and tablet.
• Invite participants via a public or private link that can be accessed on any device. 
• Organize live interviews with your participants.
• Access the global participant panel to recruit the best testers for your studies.
• Add timestamps, transcribe sessions, add notes, and create highlight reels.
• Invite teammates, add tags, and collaborate with your team using virtual observation rooms, notes, and chat.

Pros

• Allows touch indicators on taps and gestures to give a clear picture of how the product works.
• Offer cloud recording, which eases data sharing.

Cons

• Needs to optimize the iOS testing.
• Sometimes, the test URL doesn’t work correctly.

Pro Tip

Best fit for small teams. Use it to collect and channel visual feedback into your prototypes, beta apps, and websites.

Price

Starts at $25/month

Customer Review (G2)

“Great tool for remote usability testing – When lookback works, it’s absolutely perfect! Most users go through the installation process just fine because of the clear instructions. Audio and video are usually pretty clear. I LOVE the notes with timestamping and the ability to have observers go back and rewatch sessions.

7. Dscout

Dscout is among the leading qualitative UX research tools to conduct remote testing and collect context-rich data about your products. You can efficiently perform multiple operations like prototype feedback, in-the-wild product discovery, competitive analysis, and fieldwork supplementations. 

The user research software also supports screen-sharing and live interview features to help you visualize the user experience.

Choose for: Remote usability testing, prototype testing

Integrations: Yes

Suitable for: Small to big businesses

Average User Ratings (G2): 4.6

Features

• Run the unmoderated remote studies on desktop and mobile devices.
• Recruit test participants from over 100K panel testers to find the right people for your UX tests.
• Supports multimedia screener surveys.
• Offer screen capture, video recording, and surveys to capture user feedback.
• Conduct live interviews with your participants to build in-depth UX research reports.
• Provides multiple observing options like auto-transcribe, live-notate, invite observers, embed stim, share screens, and more.
• Add stakeholders to your projects and assign each of them a participant to monitor the test remotely.
• Use inbuilt UX analytics tools to filter the data, add tags, cut specific video clips, add timestamps, and create highlight reels.

Pros

• Video surveys are a great resource to collect pre-test information on participants.
• Tons of help materials and support options for new users.
• Can cut and annotate small clips from live interviews to create highlight reels for analysis.

Cons

• Can be an expensive tool for smaller businesses

Pro Tip

Dscout is a brilliant choice among the tools for user research if you need an in-depth participant panel for your UX research. Best suited to create ideal customer profiles using targeted audiences. The insights collected are also highly reliable.

Price

Contact for a quote

Customer Review (G2)

“Robust platform for video diary studies – The best part about Dscout is the ability to create parts of your video survey and manually release them after reviewing. They also have a robust panel in the US for participants.”

9. User Interviews

What good are the best user research tools if you can’t find the right audience for your tests?

That’s why we have also included User Interviews tool in the list. It’s a participant recruitment tool. Most user experience testing tools have a separate participant panel, but if you are looking for a bigger sample size and better accuracy, this is the software for you.

You can recruit and manage quality test participants in hours to ensure rapid testing and data reliability.

Choose for: Find test participants

Integrations: Yes

Suitable for: Medium to big businesses

Average User Ratings (G2): 4.6

Features

• Source authentic and quality UX testers from over 850K participants.
• Use built-in attributes to filter the audience based on demographics, location, profession, and other attributes.
• Build your own participant panel for remote user research projects and manage it within the tool.
• Use the Research Hub to track survey answers, history, messages, and incentives of each participant in the panel.
• Set a test schedule in the tool and sync the calendar so the participants can automatically schedule themselves for the test.
• Send bulk reminder emails and texts to participants about the upcoming UX test.
• Add other teammates to the studies, leave comments and manage permissions for seamless remote team collaboration.

Pros

• The Research Hub saves you from going participant hunting for your test each time.
• You can use the same participants for iterative tests.
• Easy to communicate with participants via Zoom, email, and text.

Cons

• Cannot conduct any UX research tests.
• Need more variety in the screener question types.

Pro Tip

The tool does not provide the features to run UX research. Use it as an integration add-on to your UX research tool to get the highest quality participants from anywhere in the world.

Price

Paid plans start at $175/month, billed annually

Customer Review (G2)

“Great way to recruit customers for UX research – I’ve been using User Interviews since 2017, and I find it a great tool to recruit customers and prospective users for UX research. The tool is easy to use, and they’re always adding new features.”

10. Ethnio.io

Speaking of user-research platforms for participant recruitment, Ethnio is one of the best in the market. It acts as a centralized database for the participant list. You can hire testers from their panel or upload your own list. This UX research CRM lets you find the right participants for your studies and manage the list in one place.

Choose for: Find test participants

Integrations: Yes

Suitable for: Small to big businesses

Average User Ratings (G2): 4.2

Features

• Recruit test participants worldwide based on demographic, psychographic, and technology attributes.
• Design screener surveys using 16+ question types, skip-logic, and page logic.
• Share the screeners via email, social media, Craigslist, and more.
• You can also embed them into your website, app, and product.
• Pay participants with one click using 18+ payment options.
• Use the centralized dashboard to manage the participant pool.
• Create segments, add tags, track participant history, and set up advanced filters to manage the pool.
• Sync your calendar to schedule 1:1, group, and multi sessions.
• Add teammates, collaborators, and stakeholders to your participant list.
• Design and send personalized email reminders to selected participants.

Pros

• Supports advanced workflow automation based on set conditions.
• Offers much more flexibility than other tools to design screener surveys.
• Multiple options to distribute and manage incentives.

Cons

• Comes with a bit of a learning curve.

Pro Tip

Ethnio is another participant recruitment software. Perfect for managing the testers, payments, and screeners in one place. You would still need a usability testing tool to run the tests.

Price

Starts at $66/month, billed annually

Customer Review (G2) 

“Ethnio Makes Scheduling UX Interviews a Breeze – Ethnio makes scheduling UX interviewees a set-it-and-forget-it experience. I can gather information about my potential interviewees while they receive custom, professional messaging from the Ethnio system. I especially like that Ethnio sends reminder text messages, which has really helped our show-up rate. As someone who conducts a lot of qualitative and 1:1 UX interviews, being able to leverage Ethnio has saved me a ton of time and effort and allows me to focus on the more fun parts of my job that aren’t scheduling.”

11. Optimal Workshop

Another intuitive UX testing tool, Optimal Workshop, lets you quickly test anything from website architecture to design prototypes to build the best products. It consists of a suite of top user research tools to test, capture and analyze the user feedback and experience data in one place.

You can conduct usability tests, design online surveys, and even recruit test participants from their professional panel.

Choose for: Tree testing, card sorting, first-click testing, surveys

Integrations: Yes

Suitable for: Small to big businesses

Average User Ratings (G2): 4.5

Features

• Conduct multiple usability tests and UX tests on your products to optimize them.
• Leverage the dedicated panel to recruit the right participants from over 50 million users worldwide.
• Design targeted surveys to capture experience feedback from product users.
• Add surveys to your design prototypes and products to gather valuable insights.
• Use the inbuilt Reframer dashboard to analyze user interviews and usability testing data.
• Invite team members to collaborate, manage access permissions. And add hashtags to each task.

Pros

• Qualitative tagging is an excellent feature for spotting patterns in the testing data.
• Ideal tool to test the informational architecture of your product quickly.

Cons

• The pricing is a bit higher than other testing tools.
• Lacks detailed documentation of each feature to promote user onboarding.

Pro Tip

Perfect for post-testing feedback using surveys. It’s best to use this UX research tool with a dedicated survey-based tool like Qualaroo to get the most out of your usability tests.

Price

Starts at $208/user/month, billed annually

Customer Review (G2)

“Diverse set of tests for user research – I like how simple the platform is – there are a lot of test types that are offered and lots of ways to customize them to your needs. I found the first click super valuable to my work and would recommend it.”

12. Usability Hub

UsabilityHub is another user testing software that helps you make data-backed decisions to validate your ideas and improve the product experience for users. You can create a usability test in minutes, add it to the design template, and send it to the desired participants to collect valuable feedback. The tool also supports an easily accessible participant panel to let you find the right people for your tests.

Choose for: Surveys, first click test, five-second test, preference test, UX research

Integration: Yes

Suitable For: Medium to big businesses

Average User Ratings (G2): 4.3

Features

• Run multiple tests like five-second, preference, prototype testing, tree test, and first click.
• Create surveys and embed them into your design templates to collect target feedback from users.
• Supports multimedia question types in surveys like image, video, and audio.
• Offers a dedicated participant panel of over 340K testers.
• Provides integrated heatmaps and clickstream data in your test results.
• Study the test feedback with an inbuilt word cloud generator to pick common themes among the test responses.
• Offers seamless integration with other tools like Figma to collaborate better.

Pros

• UsabilityHub Participant panel helps to reach required sample sizes easily.
• Offers quick response time on your tests.
• Ability to combine surveys with usability testing to get more targeted insights.

Cons

• Needs more demographic options in the panel for B2B segmentation.

Pro Tip

Use it to streamline information and category hierarchy on your website, product, or app during the prototyping stage. The various testing methods can help assess the data in one place and save you a lot of time.

Price

Starts from $75 per month, billed annually

Customer Review (G2)

“Exceptional for quick design insights from your target audience – Design and preferences tests are particularly helpful for getting ideas to improve current websites and getting feedback on mock-ups of proposed improvements.”

13. UserTesting

UserTesting lets you collect first-hand information about what users think about your products. This UX testing tool follows a video-first approach so you can see and hear how participants engage with your processes, concepts, products, apps, and designs. Use the UserTesting contributor network to find the right audience for your studies.

Choose for: UX tests, market research

Integrations: Yes

Suitable for: Small to large businesses

Average User Ratings (G2): 4.5

Features

• Run UX tests on your website, mobile app, and product to map user experience.
• Add your own participants or choose the suitable testers from UserTesting’s Panel.
• Create multiple usability tests like five-second, navigation, tree, first impression, pilot test, benchmark, discovery test, and card sorting.
• Add tasks, actions, and questions for the participants to follow while taking the UX test.
• Offers ready-to-use usability test templates.
• Supports screen and video recording to let users leave feedback during the test.
• Add screener questions and advanced demographic filters to disqualify ineligible participants.
• Cut, annotate, edit, or combine video feedback clips to create highlight reels to analyze the data.
• Sync your calendar to schedule live interviews with the participants to dig deeper into their product experience.

Pros:

• Offers quality testers from around the world.
• Screen and video recording features let you visualize the user journey.
• Live interviews make it possible to connect with any participant to ask follow-up questions.

Cons:

• Features can be a little overwhelming for new users.
• Needs more filter options to sort the project dashboard.

Pro Tip

Perfect for video interviews and visual testing of your prototypes and beta products. Use techniques like card sorting with video feedback to gather insights on your design iterations. 

Price

Contact for a quote

Customer Review (G2)

“Real people make better products – We encounter so many questions in our creative process. I love being able to try out new designs and copy and get feedback from target customers and audiences so quickly. I learn something critical every time we run another test.”

Related Read: 10 best Usertesting Alternatives- Features, Pros, & Cons Compared

14. Mixpanel

Mixpanel is a UX analytics tool that gives you detailed data about product engagement and user insights. You can see how users interact with your product, the most popular features, who your best customers are, and where users drop off across the funnel. 

The tool integrates rich dashboards to help you slice and dice the data to study user behavior trends, track user segments, and understand their journey in numbers.

Choose for: Product analytics, behavioral analysis

Integrations Yes

Suitable for: Small to big businesses

Average User Ratings (G2): 4.5

Features

• Build funnels on the go and analyze friction points at each stage.
• Segment the user journey by attribute or behavior metrics to understand which users convert best.
• Identify important user paths that offer frictionless conversions.
• Use the launch impact feature to see how new features affect conversions and user behavior.
• Run A/B tests to find the winning variants of your product design with high statistical significance.
• Offers detailed dashboards to monitor key performance metrics of your products.
• Track any spike or drop in trends to spot and fix critical issues on time.
• Run retention analysis to track churn and identify the user segments with the highest retention rate.

Pros

• One of the best tools to run user flow and funnel analysis.
• Offers limitless user segmentation options to break down the data.

Cons

• User event tracking dashboard UI and navigation can be improved.

Pro Tip

Take advantage of seamless reporting and segmentation to gauge the performance of your website or app from the perspective of different user types, devices, and more.

Price

Paid plans start at $25/month

Customer Review (G2)

“Best and most handy tool to run analytics of saas products in market – Easy to learn, easy navigation, multiple filters to narrow down metrics of experiments, customizable according to time, and many data metrics, different types of charts to refer to like funnels, charts, etc.“

15. Evolt.io

Evolt.io is among the best survey-based user research tools to collect feedback about your product designs. Its design suite offers multiple tools like the suggestion board, survey tool, persona builder, journey mapping, and more. Plus, you can collaborate with other team members to brainstorm ideas and work on the feedback data.

Choose for: Surveys, suggestion board, buyer persona templates

Integrations: Yes

Suitable for: Small to big businesses

Average User Ratings (G2): Not available

Features

• Create surveys, questionnaires, and live polls to collect UX feedback on your product templates.
• Offers multiple question types, real-time preview, skip-logic, survey testing tool, and other features to design targeted surveys.
• Choose from over 20 ready-to-use survey templates to conduct user research.
• Add a suggestion board to the website or product to collect ideas, suggestions, and feedback.
• Provides pre-built templates to create buyer personas and journey maps using the feedback data to gauge user experience.
• Collaborate with your team on the design templates, invite other teammates, and add comments.

Pros

• Ideal for design prototype testing.
• Reduce manual work in creating journey maps and buyer personas.

Cons

• Needs more data export options like Pdf.

Pro Tip

Evolt can serve as a great aid to your regular UX research tool for designing post-test questionnaires and co llecting feedback about their experience with the product or prototype.

Price

Contact for a quote

Benefits of Using a UX Research Software

Regardless of the type of UX research tool you use at your end, it can provide a lot of positive results in your business, such as:

• Gauge users’ experience in a natural environment

As UX research tools easily integrate with your product or design prototype, it allows observing the users in actual working conditions. You can record the users interacting with the product to understand where they face problems and what elements they like. It provides more in-depth data than controlled testing.

• Pinpointing exact product issues

Expanding on the previous point, most UX testing tools let you design dedicated tasks for participants to perform during the test. These can be following a series of outlined steps, reaching a particular page, navigating the menu, or sorting out the categories and subcategories.

In the case of survey-based tools, you create a survey and target specific customer behavior and actions.

Both tool types let you pinpoint where customers face issues with the products. It can be minor errors, significant bugs, or simply a complex UI. You can also collect data on how easy it was for the user to complete the task or action to optimize it further.

• Gather early feedback

How early are we talking about? Well, as early as the conception of a product idea. 

With the best UX research tools, you can validate the product concept with tests like card sorting and paper prototyping long before committing to development.

It helps weed out the problematic areas before they even creep into the product. And you can do this at every stage of product development.

The net effect is lower development costs, better product build, and rapid testing.

• Improve product adoption

Since the product is optimized at various development stages, you release a nearly optimal product solution. Throw in a good onboarding process, and you have the perfect recipe for improving product adoption and retention. You can run further optimization with survey-based UX research tools to gather feedback about users’ experience with the released product.

How to Choose the Best UX Research Tool?

The choice of user testing software comes down to a handful of elements that you need in a tool, such as:

• Mode of operations

As mentioned above, various tools offer different means to collect user experience data like surveys, prototype testing, usability test, live interview, etc. So, take the scope and scale of your project into account while picking the method, as each method has a different approach to data analysis.

• Data analysis techniques

Data analysis is crucial to quickly make sense of the feedback and turn it into actionable insights. We have tools that have advanced video editing features, AI-based analysis techniques, a detailed analytical dashboard for user behavioral signals, heatmaps, and clickstream data.

• Budget

Always a significant factor, budget determines the availability of options. We have listed the prices for each tool in the list. If budget is a top priority for you, you can sort the list by pricing and then look for the best UX research tool for your project.

Each tool brings something new to the table, so choose the one that helps you produce results faster.

Did You Find Your UX Research Tool in the List?

There it is! The complete list of top UX research tools with the benefits and drawbacks, all in one place. 

User experience is the key to success. In fact, people are willing to pay more for a seamless experience. So, investing in good UX research tools makes sense.

Our advice: Use a mix of UX research tools to get a complete view of the user experience(UX) index.

Start with a usability testing tool like UserTesting to optimize your prototypes and mockup designs. Once you have the results of your tests, bring in the tools like Qualaroo that can help you collect contextual insights via surveys and questionnaires.

It can add more depth to the data sets collected. These survey-based user research tools can help you gauge user experience at every stage of product development and beyond.

So bring out your requirement list and start cross-referencing the features as you go through our list to find the perfect tool for your business and build an effortless user experience. 

Frequently Asked Questions